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Systems Engineer, End User Support

Company: Ceridian Corporation
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Ceridian. Makes Work Life Better

This is our promise. Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Shared Ambition, Agility, Transparency, Equity, and Optimism. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!

Find out why Ceridian is such a great place to work.

Please note: we are open to remote candidates, we welcome applicants from all across North America.

About the Position:

The Systems Engineer is mainly responsible for the management of multiple functions within the End User Support team, with a focus on Desktop Operating systems, packages and patching. The incumbent will provide internal support for the End User(Desktop/Mobile computing) Technologies, Ceridian onboarding process as well as any other required support within End User Support.

The successful candidate will be drawing upon their experience, skills and product knowledge to determine root cause of escalated issues. The ability to effectively manage the communication of these issues and possible solutions to Leadership and the greater technology team is critical. Knowledge of VMWare, Active Directory, Azure AD, MFA and SSO technologies will assist in determining appropriate solutions and actions to take with respect to these issues.


  • Build, configure and deploy new software solutions
  • Serve as an internal subject matter expert, consultant and analyst to ensure high stakeholder satisfaction
  • Manage and own the investigation, analysis and resolution of issues reported on Ceridian's core products and processes
  • Work proactively with the Engineering teams to diagnose and determine cause of issues encountered during support of the products
  • Help select tools and write scripts for automation and standard configuration
  • Maintain and help configure existing software, systems, and system tools
  • Assist in providing estimates of effort, material costs, etc.
  • Assist in documenting and reviewing team processes and procedures, and integrates into larger firm processes

Desired Skills & Qualifications:

  • Minimum 3 - 5 years experience with supporting large production environments
  • MCP or VCP considered an Asset as well as any Cloud certifications
  • Strong problem-solving skills
  • Proven experience with technical trouble-shooting using multiple tools and methodologies
  • Superior verbal and written communication skills
  • Negotiation skills to manage conflicting needs and bring about consensus on issues
  • Excellent time management and problem-solving skills
  • Ability to work effectively and estimate tasks within a project schedule
  • Experience with Microsoft Endpoint Manager and Defender suite
  • Experienced with Microsoft Active Directory, Azure AD
  • Extensive experience with Power Shell

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.

Other details

  • Job Family Technical
  • Job Function Information Technology/Hosting
  • Pay Type Salary

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Keywords: Ceridian Corporation, Raleigh , Systems Engineer, End User Support, Other , Raleigh, North Carolina

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