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Hard of Hearing Services Coordinator

Company: State of North Carolina
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Description of Work

This is a repost; previous applicants need to reapply to be considered for this position.

During the COVID-19 pandemic, this position is conducted primarily through telework. Employees may be required to work remotely or onsite occasionally at the request of the hiring manager.

This Hard of Hearing Services Coordinator positiondevelops and strengthens services based on the evaluation and identification of service provision needs for Hard of Hearing and Late Deafened populations in North Carolina. This position serves as a liaison among DSDHH's seven Hard of Hearing Services Specialists, Regional Center Managers, and the Executive Management Team.

Job responsibilities include the following:

  • Plans and implements quarterly meetings, monitors services, keeps the team goal focused, implements skill development, and promotes best practice
  • Collaborates with DHHS sister agencies and community partners to strengthen their capacity to serve Hard of Hearing and Late Deafened populations
  • Involved in both internal and external workgroups and committees.

Salary Grade: GN12

Recruitment Range: $46,203-$70,885

Position: 60043244

The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind.

To see the impact of DSDHH's involvement in the community, please click on the link below https://vimeo.com/266187604

Knowledge, Skills and Abilities / Competencies

To receive credit for all your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following:

  • Demonstrated knowledge of hearing loss and its impact on communication and daily functioning.
  • Experience serving hard of hearing and late-deafened adults.
  • Demonstrated knowledge of the technology utilized by hard of hearing and late-deafened adults.
  • Experience collaborating with staff, public and private agencies and organizations, and consumer


  • Experience in presenting to and interacting effectively with the public.

Manager prefers candidates with the following:

  • Experience in developing and/or updating/improving resources, such as fact sheets and guidelines.
  • Experience providing technical assistance - training and/or case consultation - to government and/or public/private agencies and organizations on the needs of Deaf, Hard of Hearing, Late-Deafened, or DeafBlind people.
  • Experience in effectively leading a team, including establishing and meeting team goals.
  • Proficiency in sign language.

Minimum Education and Experience Requirements

Bachelor's degree in a discipline relative to the program served from an appropriately accredited institution;


Bachelor's degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling;


Equivalent combination of education and experience.

Supplemental and Contact Information

In collaboration with our partners, the North Carolina Department of Health and Human Services provides essential services to improve the health, safety and well-being of all North Carolinians.

The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your application, please call the NeoGov Help Line at

855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-3517.

Keywords: State of North Carolina, Raleigh , Hard of Hearing Services Coordinator, Other , Raleigh, North Carolina

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