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Customer Service

Company: The Hartford
Location: Raleigh
Posted on: June 12, 2021

Job Description:

CRS/Billing Spec I - OK10LN

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

As a Customer Relationship Specialist you will handle a variety of inbound telephone calls and process email transactions from customers or their insurance agents. Our dynamic team of professionals help small business owners with their commercial insurance policies using industry-leading digital applications and technology. No selling involved; your job is to make it easy to get things done by providing fast, high quality service experiences. We will provide you with all the training you need to get started with an assigned mentor and call coaches, plus you'll receive ongoing training and support as you build your career at The Hartford.

Responsibilities

+ Provide support for a wide variety of business insurance products and services

+ Identify forward-thinking solutions that resolve both stated and un-stated needs, making it easier to do business with The Hartford

+ Effectively handle transactions in compliance with regulatory guidelines for all states

+ Maintain a high level of performance measured by traditional and contemporary call center performance indicators and behaviors

+ Able to confidently handle customer requests and have a strong attention to detail, exceptional problem solving and critical thinking skills

+ Effectively communicate with customers while also using computer systems to research and process information

Start Date: July 19, 2021

Training Hours: Monday-Friday - 10:30 am to 7:00 pm EST

Post Training Hours: Monday-Friday - 10:30 am to 7:00 pm EST

Qualifications

+ Minimum of 2 years of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

+ Minimum of 2 years experience in High volume customer experience/support role

+ Remote work experience preferred

+ Highly skilled verbal, written and interpersonal communication

+ Must display sound judgment and the ability to think within a structured work environment while focusing on the customer

+ Proven ability to work in a fast-paced environment while navigating multiple programs and effectively use on-line resources

+ Call Center experience a plus

+ Spanish-English bilingual a plus

Compensation

At The Hartford, our compensation philosophy is simple: we paycompetitive base salaries and reward performance with a quarterly incentive program.

Benefits

+ Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!

+ 19 days paid time off in your first full year

+ Tuition reimbursement

+ Paid volunteer opportunities

+ Employee recognition

+ Wellness program

+ https://www.thehartford.com/careers/benefits

For 100% remote positions, we require that you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further - making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines - from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We're also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it's the right thing to do, and because when our customers, communities and employees succeed, we all do.

Privacy Policy (https://www.thehartford.com/online-privacy-policy) Legal NoticeAccessibility Statement (https://www.thehartford.com/accessibility-statement) Producer Compensation EEO (https://www.thehartford.com/eeo-statement)

Keywords: The Hartford, Raleigh , Customer Service, Other , Raleigh, North Carolina

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