CRS/Billing Spec I - OK10LN
You are a driven and motivated problem solver ready to pursue
meaningful work. You strive to make an impact every day & not only
at work, but in your personal life and community too. If that
sounds like you, then you've landed in the right place.
As a Customer Relationship Specialist you will handle a variety
of inbound telephone calls and process email transactions from
customers or their insurance agents. Our dynamic team of
professionals help small business owners with their commercial
insurance policies using industry-leading digital applications and
technology. No selling involved; your job is to make it easy to get
things done by providing fast, high quality service experiences. We
will provide you with all the training you need to get started with
an assigned mentor and call coaches, plus you'll receive ongoing
training and support as you build your career at The Hartford.
+ Provide support for a wide variety of business insurance
products and services
+ Identify forward-thinking solutions that resolve both stated
and un-stated needs, making it easier to do business with The
+ Effectively handle transactions in compliance with regulatory
guidelines for all states
+ Maintain a high level of performance measured by traditional
and contemporary call center performance indicators and
+ Able to confidently handle customer requests and have a strong
attention to detail, exceptional problem solving and critical
+ Effectively communicate with customers while also using
computer systems to research and process information
Start Date: July 19, 2021
Training Hours: Monday-Friday - 10:30 am to 7:00 pm EST
Post Training Hours: Monday-Friday - 10:30 am to 7:00 pm EST
+ Minimum of 2 years of customer service experience in
insurance, financial services and/or relevant direct customer
service and/or sales experience
+ Minimum of 2 years experience in High volume customer
+ Remote work experience preferred
+ Highly skilled verbal, written and interpersonal
+ Must display sound judgment and the ability to think within a
structured work environment while focusing on the customer
+ Proven ability to work in a fast-paced environment while
navigating multiple programs and effectively use on-line
+ Call Center experience a plus
+ Spanish-English bilingual a plus
At The Hartford, our compensation philosophy is simple: we
paycompetitive base salaries and reward performance with a
quarterly incentive program.
+ Medical, Dental, Life and Disability Insurance - EFFECTIVE ON
+ 19 days paid time off in your first full year
+ Tuition reimbursement
+ Paid volunteer opportunities
+ Employee recognition
+ Wellness program
For 100% remote positions, we require that you have high speed
broadband cable internet service with minimum upload/download
speeds of 3Mbps/30Mbps and your Internet provider supplied device
is to be hardwired to the Hartford issued router and/or computer.
To confirm whether your Internet system has sufficient speeds,
please visit http://www.speedtest.net from your personal
Orientation/Gender Identity or Expression/Religion/Age
Human achievement is at the heart of what we do.
We believe that with the right encouragement and support, people
are capable of achieving amazing things.
We put our belief into action by ensuring individuals and
businesses are well protected, and by going even further - making
an impact in ways that go beyond an insurance policy.
Nearly 19,000 employees use their unique talents in careers that
span a variety of disciplines - from developing the latest
technology to creating and promoting our products to evaluating
future financial risks.
We're also committed to programs that drive education and
support volunteerism, which put human beings first. We do it
because it's the right thing to do, and because when our customers,
communities and employees succeed, we all do.
Compensation EEO (https://www.thehartford.com/eeo-statement)