Description of Work
Salary Grade: GN07 Salary Range: $32,703 - $51,904.
The North Carolina Division of Motor Vehicles is looking for
motivated and energetic people to join our team. Start an exciting
new career with an organization that is on the move!This position
is currently located at NCDMV headquarters in Rocky Mount."
The primary purpose of this positionwill be to key and scan
incoming documents, open incoming mail, review medical documents to
determine if additional information is required and provide
customer service to callers seeking assistance as well as walk-in
customers. This position may also be responsible for updating,
evaluating, researching, investigating all documents and court
transactions to maintain the accuracy and consistency of individual
driving records. This position has multiple responsibilities
including, but not limited to processing involuntary commitments
and adjudication incompetency court orders that will affect other
agencies, keying and scanning recommendation sheets, fax documents
upon request and provide customer's extensions as needed.
The program area includes one or more of the following areas:
scanning, reviewing and/or updating documents related to driving
Knowledge, Skills and Abilities / Competencies
Qualified applicants must submit an application that clearly
reflects work experience that demonstrates the following:
- Experience with computer skills using Microsoft Word, Excel,
Outlook, and Mainframe database.
- Experience with reviewing detailed information and records for
- Experience with completing and maintaining records and
- Experience with customer service, resolving customers issues
and communicating effectively both in oral and written form.
- Experience using a 10-key number pad.
Minimum Education and Experience Requirements
Bachelor's degree from an appropriately accredited institution;
or an equivalent combination of training and experience.
Supplemental and Contact Information
Applicant must meet both the minimum requirements and all posted
Knowledge, Skills and Ability requirements to be considered
Qualified for the position. It is important that your application
includes all your relevant education and work experience and that
you answer all questions associated with the application. NCDOT
will not accept "See Attached" or "See Resume" in lieu of education
and work experience completed on the application. If multiple
applications are submitted to an individual posting, only the most
recent application received prior to the posting date will be