UX Writer, Customer Experience - Any location in the US

Company: Extreme Networks, Inc.
Location: Raleigh
Posted on: June 12, 2021

Job Description:

There has never been a better time to join Extreme, with several acquisitions extending our portfolio and go to market strategy, we have seen enormous opportunity and growth within the region. For 2020 ExtremeCloud IQ was named CRN's 2020 Networking Product of the Year!

Aside from being a Technology Leader in the Gartner Magic Quadrant, we also adamantly promote an internal culture that truly embraces diversity, inclusion and equality in the workplace. Having Diversity and Inclusion as part of our core values and beliefs, we're proud to foster an environment where every Extreme employee can thrive because of their differences, not despite them.

Extreme Networks helps customers transform and enhance their businesses with our cloud-based technology -making it even easier forcustomersto grow astheygo, both in a technical and commercial sense.Our products offerflexible, feature-rich, application tiers tailored to every business, budget, and IT needs, that delivers the management, intelligence and assuranceour customersrequire. Extreme Networks creates and end-to-endeffortless networking experience.Within Customer Experience our mission is to create data-driven beautiful and differentiated experiences. We are looking to flip networking on its head and build something the world would never expect from a networking company.

As UX Writer you will report into Extreme's Head of Design.You will be responsible for creating clear, concise, consistent content for our platform UI. You will drive cohesive product narratives while developing and maintaining Extreme's tone and voice. Leveraging you knowledge of UI writing best practices and understanding of usability concepts, you will write UI copy as well as other technical content such as product documentation.

Responsibilities

• Work closely with product managers, UX designers, technical writers, and many others throughout the organization to understand the product and write copy for the UI that allows users to understand and successfully use the platform.
• Help solidify standards for Extreme's tone and voice and champion them across the organization.
• Contribute to the design of intuitive, delightful product experiences that enable users to accomplish their goals through product language narratives.
• Build out comprehensive UI language style guidelines on top of our existing framework and work across teams to mature the process for adhering to the guidelines.
• Use research and best practices to construct and defend your ideas. You embrace feedback and thrive in an iterative environment.
• As a lifelong learner, you keep up with technology and design trends, striving for our platform to be modern and innovative.
• You are comfortable working with product managers to proactively identify areas of the product that need improvement.

Minimum Requirements:

• 7+ years of relevant experience writing UI copy and product documentation (experience in ad tech a strong plus)
• Bachelor's degree in English, Journalism, Technical Writing, UX, or equivalent practical experience
• Strong writing, grammatical and proofreading skills with the ability to be creative in writing product descriptions.
• Strong verbal and written communication skills.
• Strong organizational skills and impeccable attention to detail.
• Proven track record of being an effective and creative problem-solver
• Experience partnering with Product, Engineering, Research and Marketing to craft broader strategies. A positive attitude, open mindset.
• Familiarity with Figma and other design tools a plus.

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

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Keywords: Extreme Networks, Inc., Raleigh , UX Writer, Customer Experience - Any location in the US, Other , Raleigh, North Carolina