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CRC Specialist

Company: wrrk.com
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Job Description In order to be considered for the position, you must apply here:applicants only------We are a top-ranked customer support and management solutions team. We source, hire, and train, the top 1% of U.S. based customer service professionals. And then, together, we work with our team of customer service professionals to delight our clients customers.We offer paid training and set schedules with flexible shifts available. Part-Time and Full-Time shifts available.Responsibilities:Help customers via email, chat, and/or phone to ensure they have the best possible experience.Triage and resolve customer support inquiries/issues effectively and in a timely manner.Collaborate with the wrrk team to improve processes and outcomesMultitask while maintaining attention to detail and qualityTake ownership of issues and see them throughSkills required:You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic environmentComfortable and able to provide phone supportYou must have access to a dedicated, quiet workspaceExperience with Zendesk or any other helpdesk softwareExperience with Slack or any other online communication toolRemote work experience is a plusYou must be empatheticYou must be a tireless team-playerYou must have a proven record of showing up on timeYou are driven to solve problemsYou demonstrate good judgmentWhat we offer:Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheckPaid trainingSet schedules 40 hours/week with flexible shifts availableMedical, vision, and dental benefits for full-time employees401K--------------In order to be considered for the position, you must apply here:applicants onlyCompany Description Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.

Keywords: wrrk.com, Raleigh , CRC Specialist, Other , Raleigh, North Carolina

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