Customer Service Representative

Company: StarCompliance
Location: Raleigh
Posted on: June 12, 2021

Job Description:

ResponsibilitiesServe as the primary point of contact for inbound client telephone calls and emails.Document, track and report on client-specific issues, ultimately bringing them to resolution.Conduct on-line client meetings and training sessions.Troubleshoot software functionality, defects, data issues and user problems.Reproduce defects for internal research and problem resolution.Communicate and collaborate with Technical Services and Relationship Management and to schedule the resolution of issues and enhancement requests.Work with Product Management to test new product features prior to new releases.Work with QA, as needed, to test new software and enhancements.Skills & ExperiencePositive attitude with excellent telephone communication and listening skills.Excellent verbal and written communications skills with the ability to understand and drive client issues to resolution.Fast learner who is eager to develop and grow new skills quickly.Proficient in Microsoft Office programs.Familiarity with software applications and product workflows.Highly structured, organized and attentive to detail.Ability to work in collaborative environment with both local and remote team members.Ability to work effectively with clients of varying skill levels and proficiencies.Ability to achieve objectives on time.Minimum QualificationsCollege degree, business degree preferred.1 year in a customer facing role, preferably with a software or financial services company.Location This position will be based in the Rockville, MD, Houston, TX or Raleigh, NC office.Job Type: Full-timeRequired experience:Software or Financial Services: 1 yearRequired education:Bachelor'sJob Type: Full-timeExperience:Financial Services or Software: 1 year (Required)Education:Bachelor's (Required) Associated topics: answer, call, call center, client, customer order, customer service representative, guest, service representative, telephone, telephone activation specialist

Keywords: StarCompliance, Raleigh , Customer Service Representative, Other , Raleigh, North Carolina