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Provides customer services and schedule services and performs
phlebotomy within the UNC Rex Laboratory departments.
1) Wears appropriate PPE at all times. Replaces PPE that is
soiled or damaged. Maintains a professional work area throughout
the shift. Ensures at the end of the shift that supplies are
restocked, bench tops and any soiled areas are cleaned.
2) Demonstrates appropriate Customer Service skills when
answering the phone, taking and giving messages, transferring calls
and reporting laboratory results verbally and/or by fax. Ensures
communication with coworkers is done in a professional manner.
Works collaboratively with all areas to ensure accuracy and
completeness of procedures and processes. Answers telephone within
three (3) rings and provides information to optimize laboratory
communication. Notifies doctor, nurse or unit staff if collection
will be delayed or cancelled.
3) Maintains proficiency in both the Hospital ADT system and the
LIS/IT computer programs. Registers patients and orders test in
appropriate computer system as required. Keeps current with
insurance updates and software changes. Receives and places orders
for laboratory services. Retrieves laboratory results from hospital
EMR for physicians and patients.
4) Obtains demographic information from patients or from the
laboratory requisition. Enters accurate information into the
appropriate information system. Completes all federal and
regulatory forms required for the registration process including
obtaining signed consents and financial agreements. Orders
laboratory tests directly into the electronic medical record.
5) Performs specimen collection by venipuncture, fingerstick and
culture techniques as required following documented policies and
procedures. Provides instructions for patients and customers
regarding appropriate specimen collections. Verifies specimen
requirements and appropriate collection procedures prior to
specimen collection. Maintains positive patient identification
throughout the collection process. Collects urine and blood alcohol
specimens in compliance with documented chain of custody
procedures. Assures appropriate forms are utilized with complete
and accurate information and documentation.
6) Registers Outreach specimens according to standard operating
procedure. Sorts courier drop offs and documents on received log.
Registers specimens and orders appropriate test. Accurately labels
specimens according to standard operating procedures. Follows
proper protocol to ensure the integrity of all laboratory
7) Maintains departmental supplies and inventory. Prepares
solutions, reagents and stains following standard operating
procedures. Alerts appropriate staff of inventory concerns. Uses
reagents with shorter expiration before using those with longer
expiration dates. Ensures samples and reagents are stored in the
appropriate location and are discarded at the proper intervals.
8) Responsible for training, education and required reading.
Assists in training and education of new and fellow employees.
Responsible for reading procedures during training and subsequent
revisions. Must document review of revised and new standard
operating procedures prior to the approval date. Expected to assist
with writing, revising and validating of standard operating
procedures as requested. Responsible for review and acknowledgement
of mandatory policies, job description and completion of annual
safety training within the time frames established by the
organization. Maintains continuing education requirement per year
according to policy. Completes competency materials within
established time period.
High school or GED
Phlebotomy certificate strongly preferred.
Professional Experience Requirements:
If high school diploma, one (1) year of phlebotomy experience
If graduation from a phlebotomy program, no previous experience
Knowledge/Skills/and Abilities Requirements:
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Outreach Client Services
Work Type: Part Time
Standard Hours Per Week: 20.00
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No