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Customer Success Marketing Intern, Customer Growth (Summer 2021) - Remote

Company: Splunk
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Join us as we pursue our disruptive new vision to make data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, our customers, having fun, and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!


Are you an undergraduate or graduate student interested in building an exciting career in marketing? Are you seeking to learn from an innovative, successful and fun team in the fast-paced tech industry? If that sounds interesting, the customer success marketing intern role at Splunk is for you!

In this role, you will be part of a team of customer success marketing professionals responsible for the strategy, planning and execution of campaigns focused on our current customer base. As a customer growth intern, you will develop and deliver marketing campaigns based on data and analytic driven decisions to enhance our customer expansion and retention. You will own crafting an integrated approach aligned to a customer journey, with a set of global programs. In this role you will have the opportunity to learn Splunk's latest technologies including Splunk solutions across IT, Security and Observability.

In addition, you will have the opportunity to learn and explore how a massive scale marketing team functions by getting exposed to cross-functional marketing across corporate marketing, customer success, field marketing, pricing, product marketing, marketing operations, and more. This is a unique opportunity for a driven, inquisitive and detail-oriented student who wants to gain skills essential to becoming a marketing master.


+ Drive customer-focused marketing campaigns to drive engagement and support Splunk retention and upsell initiatives

+ Own segmentation of the customer install base driving understanding of what ideal customer growth looks like across the Splunk portfolio

+ Collaborate with customer success marketing peers to develop content for adoption and expansion programs

+ Develop and manage end-of-life, maintenance windows, upgrades and other customer communications

+ Report on results working with the Splunk Marketing Ops team to enable analyzing and optimizations such as, reach, engagement, conversion, velocity that builds engagement, leads and opportunity creation

+ Establish relationships with sales, content marketing, customer success and more working to ensure teams are enabled with marketing materials needed to meet business goals

Skill Requirements

+ Currently pursuing a Bachelor or Graduate degree, preferably in Business, Marketing, Communications, or similar fields

+ General knowledge of marketing strategies, tactics and tools

+ Ability to quickly learn and process information

+ Strong verbal and written communication skills

+ Proficiency with G Suite and/or Microsoft Office 365

+ Very organized with excellent attention to detail

+ Excellent time management skills

+ Collaborative self-starter who wants to dive right in

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data-generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It's what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA - from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We've built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ's, soccer, "Fun Fridays".

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ's, soccer and "Fun Fridays".

This isn't a job - it's a life changer - are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor's EEO is The Law notice. Please click here to review Splunk's Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk's Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk's website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

Keywords: Splunk, Raleigh , Customer Success Marketing Intern, Customer Growth (Summer 2021) - Remote, Other , Raleigh, North Carolina

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