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Customer Service

Company: Total Quality Logistics
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Customer Service Coordinator - Entry Level

About the role: As a Customer Service Coordinator for TQL, you will be the go-to support for a dedicated Sales Representative. You will play a critical role in overseeing administrative duties, organizing the account and maintaining a high level of customer service to continuously exceed our customers' expectations.

What's in it for you:

+ $1,000 annual bonus potential

+ Up to $5,000/yr in tuition reimbursement

+ Advancement opportunities with structured career paths and mentoring sessions

+ We win wherever we go - Voted a 2019 and 2020Fortune 100 Best Companies to Work For

What you'll be doing:

+ Provide support to a dedicated Sales Representative

+ Schedule appointments and provide updates on shipments

+ Assist with billing and payment responsibilities as needed

+ Input and process accurate shipment data in our state-of-the-art systems

+ Communicate with our shippers, receivers and transportation partners to ensure smooth pickups and deliveries

What you need:

+ 1+ year of customer service experience preferred

+ Excellent telephone and communication skills

+ Outstanding organizational skills and attention to detail

+ Hall of Fame work ethic and ability to learn at rapid speed

+ Basic computer skills including some knowledge of Microsoft Excel

+ Ability to thrive and concentrate in a fast-paced open office environment

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting atrecruiting@tql.com .

Job ID:21102222 Category:Customer Service/Administrative

Keywords: Total Quality Logistics, Raleigh , Customer Service, Other , Raleigh, North Carolina

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