Customer Service Representative

Company: Popeyes Louisiana Kitchen
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Job Description Summary of Team Member Job Function: Were looking for Team Members to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests with the best experience possible. Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and thank the guest. Must enjoy working with people who take food seriously yet have fun preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow and explore your career potential. Essential Responsibilities: Develop Servant Leaders Puts the restaurant and guest first not yourself. Shows compassion, care and concern towards other team members and guest Creates a great experience by serving the guest well Holds self accountable to meet performance expectations Loves team members and guests through behaviors, actions and decisions each day Acts with integrity and honesty, and promote the culture of Popeyes Maintains regular and consistent attendance and punctuality Create Memorable Experiences Creates a service experience so good our guest cant wait to come back to Popeyes. Greet guests to make them feel comfortable and welcome Take guests food orders and handle cash and credit transactions Assist the management team in creating a great place to work and delivering memorable guest experiences Show your passion for our food by keeping up with product knowledge Demonstrates knowledge of the brand and menu items Check food quality and food temperatures throughout the day to ensure the food is fresh and safe to serve Monitors Speed of Service to ensure delivery of guest expectations Ensures the restaurant is welcoming and clean Prepares food for the guest Resolves guest recovery issues Required Knowledge, Skills and Abilities: Committed to providing excellent guest service skills Able to work in a fast paced environment Able to communicate effectively with guests and team members Maintains regular and consistent attendance and punctuality Available to work days, evenings, weekends and holidays Must be at least 16 years of age Education and Experience: Restaurant experience preferred Physical Demands: Minimum qualifications needed to perform essential job functions Consistently able to: Carry products/boxes and miscellaneous weighing no more than 60 pounds Operate register Handle product preparation Listen to and communicate with guests Kneel and follow proper lifting procedures Perform product preparation, stocking and inventory Lift to open and close door to store and storage shed as well as cooler and freezers Able to reach for prepared product and serving guests and training See during all activities Able to stand while serving guests and training Stoop to pick up supplies and trash Communicate with fellow team members and guests Handle raw or uncooked products Frequently wash hands to maintain food safety standards

Keywords: Popeyes Louisiana Kitchen, Raleigh , Customer Service Representative, Other , Raleigh, North Carolina