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Customer Service

Company: Eaton Corporation
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Eaton's Electrical sector is currently seeking a Customer Service Representative to join our team. This position is based at our Raleigh, NC location.

Position Overview:

The Customer Support Representative-Scheduling & Dispatch, is responsible for the scheduling & dispatch of service, supporting Eaton's Uninterruptible Power Supply (UPS) customer base. This position will require continuous customer interface to meet customer expectations and to create a positive customer experience. This is a 24/7 business environment and requires working a rotational weekend (Saturday & Sunday), and/or holiday schedule.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

+ Provide administrative and clerical support services to organizational units.

+ Schedule service requests in compliance with warranty, contractual, or time and material compliance while meeting customer deadlines.

+ Manage service requests from internal and external customers with emphasis on error free management and same day order entry.

+ Expedite orders to ensure customer expectations are met and/or exceeded.

+ Proactively communicate with both internal and external customers regarding order verification, order status, pricing and shipment information.

+ Work directly with interfacing departments to ensure order fulfillment.

+ Prepare reports, presentations and communications in professional manner to effectively summarize data.

+ Effectively implement processes designed to deliver world class customer service.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

+ Bachelor's Degree from an accredited institution required.

+ Minimum of 1 year of previous experience in a customer-facing role is required.

+ Must be able to work in the United States without corporate sponsorship now and within the future

+ No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Raleigh, NC will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred qualifications:

+ Proficient with computer and software tools - including Excel, advanced database knowledge (SAP, Salesforce, Oracle Service, OBIEE) and other PQD related software programs.

+ Previous experience in call center, and/or customer interfacing work environment.

+ Minimum of 1 year of experience in a high volume technical call center

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

#LI-CM1

We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America - US/Puerto Rico

Organization: ESSG PQD FSCS Field Service Customer Support

Job Level: Entry Level

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: No

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Keywords: Eaton Corporation, Raleigh , Customer Service, Other , Raleigh, North Carolina

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