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Evening Customer Experience Representative

Company: Public
Location: Raleigh
Posted on: June 12, 2021

Job Description:

About us:
Public.com is an investing app that makes the stock market social. By building a transparent community of investors and offering fractional shares of thousands of publicly-traded companies, we're making the stock market inclusive, educational, and fun.

With interest in the stock market surging among a new generation of investors, our community is growing rapidly , and we recently reached our 1MM member milestone just 18 months after launching. To support our ambitious goals, our team is growing and we're looking for sharp, enthusiastic people who believe in our mission to fundamentally change the way people invest.

We just announced our Series D funding round of $220 million, just two months after our Series C round. Our investors include Accel, Greycroft (the original investors in Venmo) and Lakestar as well as Will Smith (Dreamers VC), Tony Hawk, The Chainsmokers' Mantis VC; NFL star J.J. Watt, Scott Galloway, Sophia Amoruso, and Shari Redstone's Advancit Capital. Please note this role is based out of Raleigh.

What you'll do:
As the Evening Customer Experience Representative, you will be responsible for serving our members across all support channels and providing legendary service during a set schedule that will always start after 12 PM EST.

We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy. This will take place via calls, live chat, email phone, social media, random acts of kindness, handwritten notes, proactive check-ins, being a great teammate, doing the right thing and behind the scenes support working with compliance and the engineers.

You have an extremely imaginative and persistent mind and can run multiple projects at the same time because you will wear a lot of hats. You also love to think of new ways to get members active and engaged within the app and improve processes and systems within and outside the CX department.

The Evening CX Representative will be responsible for working a full-time, set 8 hour schedule that will always start after 12PM EST.

Who you are:
Multiple years of working experience in customer support
Outgoing, driven, customer obsessed individual
Great communication skills
Growth mindset, someone looking to jump start their career
Great time management skills
Ability to proactively resolve concerns in prompt, professional manner

Bonus Points:
Startup experience is a plus

Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type. We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression.

Keywords: Public, Raleigh , Evening Customer Experience Representative, Other , Raleigh, North Carolina

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