Front Desk Clerk - Marriott Crabtree Valley - Raleigh, NC

Company: Marriott Crabtree
Location: Raleigh
Posted on: June 12, 2021

Job Description:

We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility this role is perfect for you We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Here are some reasons our associates like working for us: Our Benefits (applies to Full Time Associates Only) Competitive Pay Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental 401K Retirement Program with company contribution FREE MONEYMarriott hotel discount for associates, friends and family members, Group Life Insurance equal to your annual salary, Voluntary Short and Long Term Disability Programs, Verizon Wireless Discount save up to 18% off your billing a month with our partnership with Verizon, Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs take classes related to hospitality and save up to 9% off the tuition price. Role Responsibilities: Asa Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. Post guest charges, collect payments and follow all cash handling procedures as required. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Why Concord? Concords foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. Experience Required Available to work flexible hours, overnight if needed 1 year(s): Prior Hotel Front Desk Experience Preferred Customer Service Pay Range: $12.00 - $14.00 depending on experience. Behaviors Preferred Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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