Production Operations Engineer

Company: Pendo
Location: Raleigh
Posted on: June 13, 2021

Job Description:

Team Description

The Engineering Operations team at Pendo is responsible for the cloud infrastructure and tooling that supports the DevOps lifecycle of our software, including CI configurations, deployment tools, logging, monitoring, alerting, and all of our Google Cloud and AWS resources. The team also handles scripting to fulfill some customer requests around configuration changes, data reprocessing, and other operational concerns.

Role Responsibilities

• Perform setup tasks for some add-on product features that customers activate, such as SAML authentication or the use of custom SSL certificates
• Investigate customer tickets escalated from our sales and support teams, differentiate between root causes (e.g., temporary service outages, bugs, feature limitations, and user errors), and resolve or route appropriately
• Document and automate repetitive operational tasks so that they are performed consistently and efficiently
• Manage capacity and quotas in cloud environments, and look for cost optimization opportunities

Minimum Qualifications

• Experience with shell scripting and at least one interpreted language
• Proven ability to parse, analyze, and visualize data - familiarity with common data formats such as SQL databases, CSV, and JSON
• Experience working with standard Linux/Unix utilities such: curl, grep, diff, git, or jq
• Foundational understanding of networking concepts and protocols such as: DNS, HTTP, TLS, firewalls, proxies, or load balancers

Preferred Qualifications

• Previous automation experience
• Experience with Cloud Platforms - Google Cloud, AWS, etc
• Experience with authentication protocols such as SAML and Oauth

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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Keywords: Pendo, Raleigh , Production Operations Engineer, Other , Raleigh, North Carolina