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Account Coordinator

Company: Yodlee
Location: Raleigh
Posted on: June 12, 2021

Job Description:

Bird's-eye view of your role -

We are looking for an organized, service-centric professional to work with our clients and set up them up with a foundation for success using Tamarac products and services. You will collaborate with internal teams, set new clients up in our internal systems, create contracts and statement of work documents for client projects, coordinate client consulting calls and assist with integration setup and support.

What will you bring -

You are a team player with minimal supervision, work cross-functionally and closely with multiple different departments including project management, client services, and sales to onboard and service new and existing Tamarac clients. You continually seek to provide an exceptionally positive client experience and help improve our processes where you see the opportunity for positive change. It really helps if you have basic understanding of financial services and investment advisors. This is an opportunity you do not want to miss! We are a tight-knit, fun, intelligent team at a great company, with plenty of potential to learn and grow within the organization.

What competencies will you have -

Commitment to client satisfaction, quality, thoroughness, team success, responsiveness and a sense of humor!

Your key responsibilities will be -

  • Client Engagement
  • A special capacity for connecting with clients and developing real relationships
  • Assist in triaging inbound support tickets to ensure proper attention from the appropriate Tamarac team
  • Explain the high-level technical functionality behind our product integrations and add-on features
  • Request and help clients execute legal documentation when adding products and integrations
  • Review and interpret client contract information to determine when new paperwork for products, services, etc. may be necessary
  • Coordinate consulting calls for the purpose of scoping projects
  • Referring to consultant write-ups, create and assist clients in executing statement of work documents for all types of client projects
  • Provide estimates of project hours for new clients and existing clients
  • Send client communication regarding contract renewals

  • Internal System Setup
  • Configure our internal systems - Zendesk, Salesforce CRM, proprietary user platforms - for new clients
  • Configure new client user logins new users in our proprietary systems, as well as Dynamics CRM
  • Change user permissions and delete users when requested
  • Process system wide updates when clients change their names and/or legal entities or terminate the products or their relationship with Tamarac
  • Coordinate with teams across the organization to solve client escalations
  • Add and format data in spreadsheets for tracking internal initiatives

You will have -

  • 1-2 years of account management or technical support, or experience in a similar role
  • Experience communicating with clients via phone and email in a fast-paced environment
  • Experience identifying areas where process improvement may be necessary
  • Ability to work as part of a team with minimal supervision in a results-oriented, fast-paced dynamic environment
  • Detail oriented with an ability to switch between job responsibilities quickly and seamlessly
  • Bachelor's degree in Finance, Business Administration, or similar field
  • Very good interpersonal skills, critical thinking, written and oral communication skills, and strong technical documentation skills required
  • Proficiency in Microsoft Office programs required
  • Proven ability to make connections with the people you work with every day

We would love for you to have -

  • Experience reviewing contracts and working with Legal teams to draft and execute agreements
  • Experience working in the Financial Services sector or in a technical support capacity

How will your lofty goals be translated into specific actions / short term goals -

  • Within first 30 days, you will quickly get familiarized with systems and current process and tools
  • By the end of your first 90 days, you should have the ability to communicate with clients intelligently with respect to our workflow and work autonomously

What's in it for you? (EVP - Employee Value Proposition) -

  • Flex your client service muscles in a fast paced environment
  • Grow technical background working in multiple different systems and our proprietary software
  • Be a member of a leading fintech company, innovators in personal finance management and aggregation space and products innovation company
  • Earn a competitive compensation package with unique benefits and facilities

Compensation, Benefits, & Perks -

Envestnet offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, flexible hours/paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.

Envestnet is an equal opportunity employer.

Keywords: Yodlee, Raleigh , Account Coordinator, Other , Raleigh, North Carolina

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