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Senior Integration Support Specialist - Team Lead

Company: HireRight, Inc.
Location: Raleigh
Posted on: May 4, 2021

Job Description:

Role Purpose: HireRight is at the top of the industry in providing our clients the tools they need to perform the task of hiring talented people that fit their company's needs. Many of these clients connect with HireRight via an Applicant Tracking System (ATS) integration.The primary responsibility of a SR, Integration Support Specialist Team Lead is to lead our team of Integration Support Specialists in providing post go-live support of our ATS/API integration partners and their clients into the HireRight portfolio of software services.Responsibilities:* Manage and provide support for Back End applications including ATS/API integrations to our platforms.* Configure and troubleshoot issues received from users.* Escalate issues based on comprehensive reporting of one's work, and analyze the business requirements and feedback from others to create and maintain documentation.* Coordinate with local team members to provide technical support, maintenance and resolution of issues.* Analyze customer data specifications and provide gap analysis.* Communicate directly with ATS partners and their clients to clarify integration and implementation issues.Education: High School diploma or GED required. Technical degree in computer science/IS and operations or equivalent work experience.Qualifications:* Prior work in the support or development of ATS Integrations.* Able to work under pressure and solve problems independently whilst holding strong communication skills.* Knowledge of XML and Java.* Demonstrated problem-solving skills to troubleshoot data flow processes.* Working knowledge of Microsoft Office Products, Database operations, SQL.* Experience in supervisory or team leadership.* Excellent verbal and written communication skills required.* Must be able to handle multiple projects at one time and be very results-oriented.In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:* Medical* Dental* Vision* Paid Life/AD&D Insurance* Voluntary Life Insurance* Short & Long Term Disability* Flexible Spending Accounts* 401K* Generous Vacation and Sick Program* 10 Paid Holidays* Education Assistance Program* Business Casual Attire* Generous Referral Program* Employee Discounts and Rewards* And much more!* All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities/Females/Veterans/Disabilities

Keywords: HireRight, Inc., Raleigh , Senior Integration Support Specialist - Team Lead, Other , Raleigh, North Carolina

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