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Technical Writer /Sr.Technical Writer

Company: Infotree Service Inc
Location: Raleigh
Posted on: May 3, 2021

Job Description:

Company DescriptionInfotree's approach to every employee and customer is based around making a positive impact. We focus on over-servicing, continuous improvement and a high-quality culture. We're passionate about making successful matches for our employees and customers across the globe. Infotree prides itself in our proven track record and innovative culture with 100% focus on the employees and customersJob DescriptionJob Description:If you are interested, Then please reach to me at my direct number 734-335-8252 or Email me at [email protected]Location: Raleigh, NCSr. Technical Writer -looking for a candidate that can work closely with Subject Matter Experts (SMEs), engineering and operational project teams, end users and other stakeholders to create and maintain high quality documentation including network topology diagrams, executive level briefings, White Papers, Standard Operating Procedures (SOPs) and Training Plans.Responsibilities: Create Policy documents and work with engineers to create network topology diagrams. Work with engineering teams to develop required tool, application or service training for end users. Document required and specialized training opportunities. Align with Organizational Training and Awareness team to ensure all technical training meets enterprise standards. Collaborate with corporate communications to ensure communications plans, documentation and training are aligned; assist in creating departmental communications. Engage and collaborate with end users to address content gaps, respond to feedback and promote continuous improvement of documentation experience. Write clear and concise task-based information for a technical audience; familiarity with cybersecurity communications language and subject matter. Have excellent writing and editing skills, familiar with AP style and Chicago Manual of Style. Be a strategic thinker who is comfortable working in a fast-paced team environment. Understands the difference between information management and data management; ability to assist in both.EXPERIENCE LEVEL: Minimum five years' experience in a technical writing field or technical engineering supporting role. Understanding of 508-compliance remediation. Expert knowledge of Microsoft Office Suite (Word, PowerPoint, and Visio) including template creation and application; familiarity with XML topic based technical writing via DITA. Working knowledge of DITA/XML authoring tools, RoboHelp, MadCap Flare, FrameMaker and Adobe Acrobat Professional. Experience and understanding of information management/information architecture fundamentals such as version control, content management, single sourcing and metadata. Experience in an agile environment and rapid deadlines. Proven work experience as Communication Specialist or similar role An ability to prepare and interpret flowcharts, schedules and step-by-step action plans Solid organizational skills, including multitasking and time-management Strong client-facing and teamwork skills Familiarity with risk management and quality assurance controlEducation: Bachelor's degree in Science, Business or related disciplines or equivalent work experienceBest regards,Sachin SondhiyaAssociate Technical RecruiterInfotree Global Solutions Inc.You seek, We Deliver.+1734-335-8252 (D)(734) 256-7515 (Text Now)[email protected]LinkedIn: InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Infotree Service Inc, Raleigh , Technical Writer /Sr.Technical Writer, Other , Raleigh, North Carolina

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