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Operations

Company: Public Consulting Group
Location: Raleigh
Posted on: May 3, 2021

Job Description:

Overview

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG's Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG's Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit http://www.publicconsultinggroup.com/health/ .

Responsibilities

Job duties include, but are not limited to:

+ Overseeing day to day operations of the Screening and Scheduling Team.

+ Continual calendar review for cost-effective use of resources; including logistics planning and Team assignments.

+ Hiring, training, and supervision of Screening Team members.

+ Review of Team members' time sheets and expense reports.

+ Support and oversee the Scheduling Team and QA calendar.

+ Conducting Site Visits as needed.

+ Random unexpected Site Visit checks for Screening Team.

+ Overseeing QA Team and assist as needed.

+ Coordinating between Screening/Scheduling/QA Teams and Operations Manager

+ Assisting NC Division of Health Benefits (DHB) with queries and requests as needed.

+ Troubleshooting escalated (Scheduling and Site Visit) provider issues and resolve conflicts.

+ Providing education to providers when applicable after completion of QA and review.

+ Quality control checks subsequent to Site Visits

+ Developing team meeting agendas and facilitating meetings (weekly, bi-weekly, monthly - as needed).

+ Assisting in establishing, updating, and maintaining protocol, documentation, forms, and training manuals for Screening and Scheduling.

+ Special projects as they arise.

Qualifications

+ 3+ years supervisory experience in a Healthcare environment

+ Medicaid experience and Bachelor's preferred

#LI-DM1

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Connect With Public Consulting Group!

Connect with Public Consulting Group

Job LocationsUS-NC-Raleigh | US-NC-Asheville

Posted Date2 weeks ago(3/29/2021 2:26 PM)

Job ID 2021-6352

# of Openings 1

Category Operation Support

Type Regular Full-Time

Practice Area Health Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Keywords: Public Consulting Group, Raleigh , Operations, Other , Raleigh, North Carolina

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