Become part of an inclusive organization with over 30,000
diverse employees, whose mission is to improve the health and
well-being of the unique communities we serve.
Responsible for the overall management of revenue cycle patient
access operations within assigned region including strategic
planning, capital and operational budgeting, financial analysis,
key metric development and management, regulatory compliance,
problem resolution, personnel management, and performance
improvement. Patient access operations may include, but is not
limited to admissions/registration, emergency department
registration, financial counseling, cashiering, financial
assistance, and Medicaid eligibility.
1. Human Resources: Selects, trains, evaluates, and counsels
management personnel fostering a positive, supportive culture that
minimizes employee turnover. Dynamic interpretation and application
of rules and regulations relative to revenue cycle functions for
designated operational areas. Create and maintain work plans
providing timely and relevant feedback to supervisors and
subordinate employees. Provides guidance and direction to employees
in complex cases. Communicates effectively with internal and
external customers and employs methods to promote employee
satisfaction. Create data-supported staffing models to effectively
balance quality data capture, point of service collections, and
2. Regulatory: Maintains familiarity with applicable Federal and
State rules and regulations. Develop and maintain policy and
procedure to ensure compliance. Develop and successfully implement
improvement plans, when necessary to resume compliance.
3. Strategic Planning: Analyze planned and sentinel events to
develop strategies for improvement. Routinely evaluate industry and
market forces to provide recommendations for new and/or evolving
business development and/or improvement in efficiency and
effectiveness of operations.
4. Metric Management/Performance Improvement: Develop, monitor,
and report metrics. Set goals and objectives. Develop and implement
processes and procedures to reach and exceed goals.
5. Operations: Actively participate and collaborate among
entities and departments promoting performance improvement and
patient satisfaction. Prioritize and communicate initiatives.
Maintain subject matter expertise in all information systems
necessary to lead, implement, and support business processes.
Prepare and report operational data.
6. Budget: Preparation and defense of capital and operational
budgets. Adherence with approved budget. Monitor and analyze
budgetary trends to make necessary adjustments to ensure budget
projections are met. Proactive communication of unintended
variances with plans for mitigation.
Bachelor's degree in Business Administration, Finance, Health
Administration or related field.
Master's degree strongly preferred.
No licensure or certification required.
Professional Experience Requirements:
Seven (7) years of related experience, with at least five (5)
years of management experience tied to Revenue Cycle, health care,
Prior experience in a multi-location health system environment
Knowledge/Skills/and Abilities Requirements:
Understands and appropriately applies principles, procedures,
requirements, regulations, and policies related to specialized
Entity: Shared Services
Organization Unit: Medicaid Eligibility
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are
committed to valuing all people throughout our organization,
regardless of background, lifestyle, and culture. A diverse and
inclusive work environment for staff and culturally appropriate
care for our patients, are essential to fulfilling our UNC Health
vision of improving the health of all North Carolinians.
Equal Employment Opportunity UNC Health is an equal opportunity
employer. As such, UNC Health offers equal employment opportunities
to applicants and employees without regard to race, color,
religion, sex, national origin, age, genetic information,
disability, sexual orientation, gender identity or political
To verify employment eligibility, UNC Health is committed to
Form I-9 and the E-Verify process. Learn further E-Verify details
in English or Spanish.
UNC Health supports your right to work. View the Right to Work
Statement in English or Spanish.