Geek Squad Consultation Agent
**Store Number or Department:**
Geek Squad Consultation Agent
As the first point of contact, Geek Squad Consultation Agents
provide knowledgeable technology solutions and support, while
maintaining a friendly, efficient check-in and check-out experience
for customers requiring product or other technical assistance. They
create and maintain a supportive, positive environment for
customers by asking the right questions, listening carefully,
taking detailed notes and partnering with other team members as
needed. Agents display a genuine passion for and strive to resolve
consumer electronic challenges.
At Best Buy, we are obsessed with building long term
relationships with our customers. Every team member should feel
empowered to deliver a world-class and unique experience based on
what each customer needs.
+ Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions for
+ Providing positive, timely engagements with customers during
the check-in and check-out process.
+ Understanding customer's technology issues by asking probing
questions, listening, asking clarifying questions, taking detailed
notes, and providing accurate time estimates for next steps.
+ Monitoring queues and providing accurate status updates to
+ Clearly communicate and partner with team members.
+ Experience using and learning about customer electronics
+ Ability to work successfully as part of a team
+ Ability to prioritize and multi-task in a fast-paced
+ Ability to work a flexible schedule inclusive of holidays,
nights and weekends
**Address Line 1:**
120 SHENSTONE LN
**About Geek Squad**
It all began with a few oddly dressed heroes fixing computers.
Today, we're an army of Agents more than 18,000 strong, on a
singular mission to rid the world of rogue technology. We're still
oddly dressed, but we're now oddly dressed and saving the day
across the globe. If you're techno-exceptional, good with people
and great at having fun while doing top-quality work, we invite you
to join our illustrious ranks.
**Best Buy Company and its Family of Brands**
Best Buy is the world's largest multi-channel consumer
electronics retailer with stores in the United States, Canada, and
Mexico. We are the 11th largest online retailer in the U.S. and
Canada, we have the number one customer loyalty program of its kind
and more than 1.6 billion visitors to our websites and stores each
year. Our more than 165,000 employees are committed to helping
deliver the technology solutions that provide value, enabling
access to people, knowledge, ideas and fun - whether online, via
mobile device or in our stores.
**Additional Job Information:**
**Join our team!**
While you're busy delivering on our belief of making technology
work for our customers, we're working to ensure you are rewarded
for your passion, energy and commitment. Our pay for performance
philosophy rewards results and offers you opportunities to grow in
your career and increase your earning potential.
**Ready? Let's do this!**
If you are ready to make a difference in the lives of our
customers and employees, click on the apply button below. The
application will take about 15 minutes to complete and if you meet
the requirements, you can expect to hear from us within 24-72
Not ready to apply? Connect with us on LinkedIn
, Facebook (https://www.facebook.com/bestbuy/) , or Twitter
Geek Squad, Retail Jobs