HCS Desktop Support Specialist - IT End User Support
Company: UNC Healthcare
Location: Wendell
Posted on: April 9, 2021
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Job Description:
DescriptionBecome part of an inclusive organization with over
30,000 diverse employees, whose mission is to improve the health
and well-being of the unique communities we
serve.Summary:Responsible for the installation, configuration,
management and support of all desktops, portable computers and
related peripherals over a multi-platform network. Ensures
end-users? productivity by providing problem solution. Participates
in evaluating products in compatibility, flexibility, and ease of
use including the design of application options with mainframe
applications.Responsibilities:1. Assists in ensuring network
security by enforcing passwords, installing virus protection
software, encryption technology. Adheres to policies and
procedures, creating user-profiles, administers files and folders
security and storage capacity.2. Manages desktop peripheral
inventory and assists with asset management. Maintains accurate
records for device changes. Updates the inventory system whenever a
computer is installed or relocated to provide accurate
information.3. Participates in evaluating products in
compatibility, flexibility, and ease of use including the design of
application options with mainframe applications.4. Performs
installation and configuration of hardware and software
applications.5. Provides customers with technical support and
incident resolution related to hardware and software. Provides
initial training to familiarize the customer with the operation of
the system. Performs desktop moves in a timely manner, based on
user/organization needs.Other InformationOther
information:Education Requirements:--- Associate's degree in
Computer Science, Information Systems Management or related field
(or equivalent combination of education, training and
experience).Licensure/Certification Requirements:--- No licensure
or certification required.Professional Experience Requirements:---
If an Associate's degree: No prior experience required.--- If a
High School diploma or GED: Four (4) years of relevant
experience.Knowledge/Skills/and Abilities Requirements:---
Excellent communication skills. Ability to work well in a team
environment. Demonstrated ability to successfully manage multiple
tasks simultaneously. Highly responsive to internal customers.Job
DetailsLegal Employer: NCHEALTHEntity: Shared ServicesOrganization
Unit: IT End User SupportWork Type: Full TimeStandard Hours Per
Week: 40.00Work Schedule: Day JobLocation of Job:
US:NC:MorrisvilleExempt From Overtime: Exempt: No
Keywords: UNC Healthcare, Raleigh , HCS Desktop Support Specialist - IT End User Support, Other , Wendell, North Carolina
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