OMNI Experience Supervisor Job
Company: BJ's Wholesale Club
Posted on: April 8, 2021
BJ's Wholesale Club was the first retailer to introduce the
warehouse club concept in the northeastern United States. Today,
we're a multibillion dollar operation with more than 200 clubs in
17--states from Maine to Florida.While our Members know us for
helping them save up to 25% off grocery prices every day, our Team
Members-- love us for providing a supportive and engaging workplace
that's committed to developing great talent.If you're a motivated
and enthusiastic person who enjoys working collaboratively and is
committed to providing great service for our Members, we want to
hear from you. BJ's offers a fast-paced, team environment with
great training opportunities and competitive salary and benefits
packages to help you --succeed. OMNI EXPERIENCE SUPERVISORMajor
- Process Member purchases in a fast, courteous, and friendly
manner by pulling merchandise from a pick list/(RF) device,
physical breakdown of merchandise, building and shrink-wrapping
packages, moving merchandise from sales floor to staging area.
- Update merchandise locations, and operating equipment, to
maintain consistency and organization with product placement and
- Utilizes a handheld scanner device (RF) device to pick orders
from the sales floor. Uses handheld scanner device (RF) to verify
merchandise. Must be able to proficiently master utilization of
- Communicates problems with inventory and/or equipment with Home
Office and can recommend process improvements with inventory
- Identifies expired or short dated Items included on pick list
and communicates concerns with Home Office.
- Ensures all orders are picked in a timely manner to meet all
productivity requirements. Works with a high level of urgency to
ensure deadlines are met. Ensures operational efficiencies,
processes, and productivity standards are executed with 100%
adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and
Ship from Club.
- Teach, coach and train Omni Experience Ambassadors on club
policies and procedures and best order pulling practices.
- Directly manages and assesses Team Member performance, provides
actionable feedback and coaches, teaches, and develops talent.
Assists in hiring, training, and performance management of all Omni
team member. Ensuring all departments are properly staffed.
- Works with club team to have merchandise pulled from reserve
area when possible, to avoid sales floor replenishment.
- Ensures the product is properly wrapped and secured to the
pallet prior to transport. Clearly labels pallets with required
information. Oversees the package carrier pick up.
- Prints staging ticket, packing slip, shipping labels, and other
- Securely packages the order in accordance with standard
- Processes the shipment through BJ's Pick Up & Pay
- Ensures the SFC/BOPIC area is neat, clean, and organized.
Performs general housekeeping duties, including removing trash and
cardboard from the work area. Handles damaged goods and spoiled
products in accordance with standard operating procedures.
- Processes returns to the club and makes determination on how to
handle (via DDR or Membership desk)
- Reviews and manages daily and weekly OMNI reporting.
- Manage and maintain the company standards regarding SLA's and
- Reviews ordering and replenishment of supplies for the
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other
departments as needed.
- Regular, predictable, full attendance is an essential function
of this job.This information indicates the general nature and level
of work performed by Team Members in this role. It is not designed
to contain a complete inventory of all duties, responsibilities,
and qualifications required of Team Members assigned to this role.
This description supersedes any previous or undated descriptions
for this role. Management retains the right to add or change the
duties of the position at any time.BJ's Wholesale Club is committed
to a policy of equal employment opportunity for all qualified team
members and applicants for employment without regard to race,
religion, color, sex, sexual orientation, age, ancestry, national
origin, physical and/or mental disability, genetic information,
atypical cellular or blood trait, marital and/or familial status,
pregnancy, gender identity and expression, military or veteran
status, or any other characteristics protected by applicable
Keywords: BJ's Wholesale Club, Raleigh , OMNI Experience Supervisor Job, Other , Garner, North Carolina
Didn't find what you're looking for? Search again!