IT Support Specialist- Mid Level
Company: BuzzClan LLC
Location: Raleigh
Posted on: February 23, 2021
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Job Description:
IT Support Specialist--- Participate in end-of-life refresh of
PC/laptops. --- Support personal computer systems by installing,
configuring, and maintaining hardware and software for judicial
staff. This includes peripherals such as printers, scanners,
copiers, etc. --- Provide support to local area networks by
installing, maintaining, and troubleshooting LAN hardware and
software that includes file servers, routers, switches, wireless
and other telecommunications equipment.--- Interface with Judicial
Branch staff and local government officials.--- Listen to customers
to identify problems, then make necessary corrections or assist
vendors in corrective actions.--- Assist in moves and relocations
of judicial facilities, including courthouses and other office
locations.--- Participate in large technology deployment projects
that may include statewide software updates, wireless installs, and
eCourts initiatives.Skills in: installing personal computers and
peripherals (e.g., printers, scanners, cameras, fax machines, and
audio-video equipment); using individual components; listening and
communicating with customers to identify concerns, analyzing needs,
and determining hardware/software solutions; rigorous problem
solving; and providing excellent customer service.
Ability to: work independently to analyze customer's needs and
resolve technical problems; manage time to meet schedules;
prioritize tasks according to customer needs; communicate highly
technical information to non-technical users; troubleshoot hardware
and software problems involving local area networks and personal
computer systems; manage critical incidents, identify problems,
make necessary corrections, and/or assist vendors with
resolutions.
Active DirectoryOffice 2013/2016/O365TN3270Wireless Access
PointsImaging and installing PC/laptopsPrinter troubleshooting -
provided by Dice
Keywords: BuzzClan LLC, Raleigh , IT Support Specialist- Mid Level, Other , Raleigh, North Carolina
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