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IT Support Specialist- Mid Level

Company: BuzzClan LLC
Location: Raleigh
Posted on: February 23, 2021

Job Description:

IT Support Specialist--- Participate in end-of-life refresh of PC/laptops. --- Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc. --- Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment.--- Interface with Judicial Branch staff and local government officials.--- Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.--- Assist in moves and relocations of judicial facilities, including courthouses and other office locations.--- Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.

Ability to: work independently to analyze customer's needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.

Active DirectoryOffice 2013/2016/O365TN3270Wireless Access PointsImaging and installing PC/laptopsPrinter troubleshooting - provided by Dice

Keywords: BuzzClan LLC, Raleigh , IT Support Specialist- Mid Level, Other , Raleigh, North Carolina

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