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Senior UX Researcher

Company: LexisNexis Risk Solutions
Location: Raleigh
Posted on: February 22, 2021

Job Description:

Join our expert research team in our discovery process as we uncover new innovations to spark creative solutions to new and existing problems. At LexisNexis we design experiences around information and analytics to help our customers reach essential insights, make more informed decisions, and achieve better outcomes.-- --In this role you will collaborate with product managers, technology leaders and UX designers on a research strategy, determine the best methodologies and have direct access to customers to gather feedback and insights. You will also partner with our data science team on quantitative analysis to understand the complete customer journey. Innovation and experimentation is not only encouraged but expected. --Our global UX team is a passionate and diverse group of professionals and we'd love to have you join our community. --Responsibilities include:

  • Gathers, evaluates, and has a solid understanding of customer use cases.
  • Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
  • Identifies if we are addressing the right problem with a thorough analysis of the brief.
  • Presents research learnings to stakeholders to guide future projects.
  • Collaboratively analyses the results of research to recommend solutions.
  • Independently identifies different research solutions.
  • Works with designers to iterate and test solution.
  • Considers the problem from several angles.
  • Practices and facilitates reflection as part of the research process. Product Design
    • Leads the User-centered research process, mentoring juniors where needed.
    • Applies several UX Research techniques.
    • Creates research documentation and analysis outputs.
    • Works with UX Designer to define structure and layout of the product.
    • Works with Visual Designer to define the visual identity of products. Basic Qualifications
      • Experience using relevant tools for research analysis.
      • Experience and demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
      • Experience and excellent knowledge of the tech stack of the organization.
      • Experience using research software (Qualtics, Lookback, Usertesting.com) to expert level. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com . RELX is a global provider of information and analytics for professional and business customers across industries.We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.In short, we enable our customers to make better decisions, get better results and be more productive.

Keywords: LexisNexis Risk Solutions, Raleigh , Senior UX Researcher, Other , Raleigh, North Carolina

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