Bilingual Contact Tracing Specialist
Company: Greene Resources, Inc.
Location: Raleigh
Posted on: January 15, 2021
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Job Description:
Job Number: 40020Bilingual Contact Tracing SpecialistJob
Description:Our Client, located in Raleigh, NC, is looking for a
Remote Bilingual Contact Tracing Specialist to join their team! The
Contact Tracing Specialist is responsible for performing essential
tasks that support case and incident investigation related to
occupational and non-occupational health exposure to COVID-19
(SARS-CoV-2). This is a full time, contract opportunity that will
operate 5 days a week including Saturdays and Sundays. The hours
are 11:00 am to 8:00 pm EST. Responsibilities:* Conduct
investigations and maintain case notes.* Compile information and
submit reports on each case data.* Conduct investigations via
telephonic, text message, and email communications to team
members.* Follow company guidance documents on case investigation
and coordination.* Communicate with team members on company
requirements, eligible benefits, and return to work procedures.*
Communicate with HR business partners.* Utilize case management
tools and web-based forms to track information.* Use established
formats and procedures, enter data and provide administrative
support to the Risk and HR teams as directed.* Send outgoing mail
and correspondence as directed by the Triage Manager.* Set up
meetings, reserve and prepare MS Teams meeting rooms.Education
Requirements:* High School Diploma required, Associate's Degree
preferred.* Bilingual in Spanish and English is required.* 3-5
years' experience in a customer service, auditing, investigations,
legal, or claims management environment.* History of working in a
PII or HIPAA controlled environment.* Ability to complete online
Contact Tracing Training, Incident Investigation Training and other
training the company determines necessary for this position.Desired
Background/Skills:* Strong oral/written communication skills.*
Interpersonal skills and ability to follow decision-based
workflows.* Proficient in Microsoft Office 365, Teams, and
knowledge of web-based document flow and/or case management tools.*
Strong IT skills a plus.Qualifications:* Communicates effectively
with team members regarding case and health information while
providing a high degree of customer service with empathy.* Strong
attention to detail and organization.* Demonstrated ability to be
self-motivated, creative and thorough in business interactions.*
Ability to work effectively both independently and in a
collaborative team - oriented environment; able to meet deadlines.*
Ability to establish and maintain effective working relationships
with a multitude of business partners, internally and externally.*
Ability to keep health information private and manage PII
information with care.Other Information:Greene Resources is
committed to creating a diverse environment and is proud to be an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status.
Keywords: Greene Resources, Inc., Raleigh , Bilingual Contact Tracing Specialist, Other , Raleigh, North Carolina
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