Systems Operations Engineer (Platform Application Support)
Company: Wells Fargo
Location: Raleigh
Posted on: January 15, 2021
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Job Description:
Job DescriptionImportant Note: During the application process,
ensure your contact information (email and phone number) is up to
date and upload your current resume when submitting your
application for consideration. To participate in some selection
activities you will need to respond to an invitation. The
invitation can be sent by both email and text message. In order to
receive text message invitations, your profile must include a
mobile phone number designated as ---Personal Cell--- or
---Cellular--- in the contact information of your application. At
Wells Fargo, we want to satisfy our customers--- financial needs
and help them succeed financially. We---re looking for talented
people who will put our customers at the center of everything we
do. Join our diverse and inclusive team where you---ll feel valued
and inspired to contribute your unique skills and experience. Help
us build a better Wells Fargo. It all begins with outstanding
talent. It all begins with you. Wells Fargo Technology is a team of
more than 40,000 information technology and security professionals
who help keep Wells Fargo at the forefront of America---s
diversified financial services companies. Employees execute an
engineering-led IT strategy to deliver stable, secure, scalable and
innovative services that provide Wells Fargo global customers
---round-the-clock--- banking access through in-store, online, ATM,
and other channels. Wells Fargo Technology plays a critical role in
the company---s customer and employee experience, business and risk
management transformation, and growth agenda.Enterprise Services
and Portfolio Management (ESPM) CTO organization is responsible for
running investment optimization, technology portfolio management,
enterprise services, and application rationalization of all
applications used within Wells Fargo Technology. The organization
is focused on defining technology strategy and solutions for the
tools and data supporting IT Business Process Management and
Enterprise Business Process Management functions.We are currently
seeking an experienced Systems Support Analyst for an opportunity
to embrace a cutting-edge Agile methodology accountable for
technical support, maintenance, and relationship management for a
suite of applications aligned to Enterprise Services and Portfolio
Management (ESPM). The successful candidate will join a talented
team focused on ServiceNow application sunrise efforts as well as
continued service availability and operational readiness activities
for existing PAC2000/Remedy application environments. This role
represents is an exciting opportunity to become a core contributor
to the Chief Technology Officer---s transformation agenda to
accelerate Wells Fargo---s Speed, Stability and
ScalabilityResponsibilities include:--- Level 2 production support
including; resolution of complex technical issues, providing
expertise with vendor applications and infrastructure and
configurations. --- Responsible for the continual update and
maintenance of applications and systems, including routine updates,
vulnerability remediation, capacity assessments and technology
refreshes. --- Middleware installation and configuration.--- Lead
the resolution of complex issues or escalates as needed to meet
established service level agreements.--- Use diagnostic tools to
troubleshoot complex computer application problems or restore
service.--- Monitor batch cycles and troubleshoot to root cause
during failures.--- Managing Change events, including enhancements,
upgrades and patching.--- Lead and drive projects, track and
maintain accountabilities, and follow through to completion.--- Act
as an escalation point for application support and
troubleshooting.--- Act as a lead in providing application design
guidance and consultation, utilizing a thorough understanding of
applicable technology, tools and existing designs.--- Analyze
business requirements and to identify the key resources that Manage
and balance risk while making sound decisions in high pressure
situations.--- Mentor & lead less experienced team members.Required
Qualifications5 years of systems support analysis experience
demonstrated through work or military experience3 years of
experience working in managed services as demonstrated through
work, military, or education5 years of experience with Linux or
Windows operating systems4 years of distributed servers platform
experience3 years of leadership experience including coaching,
training, and mentoring3 years of client relationship management
experienceDesired QualificationsExperience supporting an
enterprise-level environmentAbility to interact with all levels of
an organization; including managementStrong team or technical
leadership experienceStrong verbal, written, and interpersonal
communication skillsA BS/BA degree or higherKnowledge and
understanding of technology development: high-availability and high
volume transaction processing systems 2 years of ServiceNow
experience3 years of Wells Fargo application development management
experienceKnowledge and understanding of project management
principles and the Systems Development Life Cycle (SDLC)Experience
building partnerships and consulting effectively with
leadershipOther Desired Qualifications--- Knowledge of .Net, Java,
software lifecycle release tools (UDeploy, Subversion, Github),
workflow tools, or other experience in application support. ---
Knowledge of infrastructure and/or application support and
maintenance processes not limited to EACO, vulnerability
remediation, DMAN/AMCT, enhanced monitoring solutions, etc ---
Exposure to Wells Fargo Wells Fargo Remedy Asset Management
(PAC2000) application --- Basic understanding of networking
concepts.--- Knowledge and skill set in: CA Autosys, NDM, SSIS,
IIS, Basic SQL Server Administration, PAC200/Remedy
Administration/Application SupportStreet AddressNC-Raleigh: 1100
Corporate Center Dr - Raleigh, NCAZ-Tempe: 1305 W 23rd St - Tempe,
AZAZ-PHX-Northwest Phoenix: 2150 W Pinnacle Peak Rd - Phoenix,
AZAZ-Chandler: 2600 S Price Rd - Chandler, AZDisclaimerAll offers
for employment with Wells Fargo are contingent upon the candidate
having successfully completed a criminal background check. Wells
Fargo will consider qualified candidates with criminal histories in
a manner consistent with the requirements of applicable local,
state and Federal law, including Section 19 of the Federal Deposit
Insurance Act.Relevant military experience is considered for
veterans and transitioning service men and women.Wells Fargo is an
Affirmative Action and Equal Opportunity Employer,
Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Orientation.
Keywords: Wells Fargo, Raleigh , Systems Operations Engineer (Platform Application Support), Other , Raleigh, North Carolina
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