Technical Helper

Company: Sears Home Services
Location: Raleigh
Posted on: January 13, 2021

Job Description:

Req/Job ID: 1000140BREmploying Entity: Transform SR LLCEmployment Category: Regular, Full-timeJob Function: Repair/InstallationStore ID: 28121: IH-Richmond VA/Raleigh NCThe Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.Job Requirements:JOB DUTIES/RESPONSIBILITIES:--- Rides with or meets Technician at designated location to assist on service call--- Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance inlifting, handling of tools, etc.--- Shuttles parts and supplies to Technician when applicable--- Performs other duties as assignedREQUIRED SKILLS:--- Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired--- Ability to work variable and flexible hours, including overtime as needed--- Ability to handle stressful situations, and to work in a fast paced environment--- Ability to apply appropriate safety procedures and equipment to protect Company and customer assets--- Ability to communicate effectively with the Service Technician and customer--- Ability to read and utilize reports as needed--- Ability to read, write, and speak English--- Ability to follow Quality Management System (QMS) process guidelines--- Ability to maintain regular and consistent attendance--- Ability to work well with others in a team environment to deliver high performance results--- Outstanding customer service skills--- Open to change, with the ability to implement change quickly and effectively--- Ability to convey a positive image of the Company in all actions and behaviors--- Excellent communication skills--- Good listening skillsPREFERRED SKILLS:--- Mechanical aptitudeJOB REQUIREMENTS:--- 18 years of age or older#HomeServices

Keywords: Sears Home Services, Raleigh , Technical Helper, Other , Raleigh, North Carolina