Warranty Representative

Company: Drees Homes
Location: Raleigh
Posted on: January 12, 2021

Job Description:

OverviewOur company's mission is to be America's leading private homebuilder. We are focused on delivering to our customers the home and features that they uniquely desire with the craftsmanship, durability and a long standing reputation that's uniquely Drees.Drees Homes, family-owned and operated for over 90 years, is ranked as the twenty-ninth largest home builder in the country by BUILDER media brand as well as the thirteenth largest privately-owned home builder in the country.Drees has been recognized with many prestigious industry honors, including the home building industry's equivalent of the Triple Crown, winning all three major industry awards: America's Best Builder, National Housing Quality Award and National Builder of the Year.Headquartered in Ft. Mitchell, Kentucky, Drees operates in Northern Kentucky; Cincinnati and Cleveland, OH; Indianapolis, IN; Jacksonville, FL; Nashville, TN; Raleigh, NC; Washington D.C./Maryland/Virginia ; Austin, Houston, and Dallas, TX. The company operates as "Drees Custom Homes" in Texas.ResponsibilitiesDrees Homes is seeking candidates for the position of Warranty Representative in the Raleigh, NC and surrounding areas. In this position you will be responsible for proactively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.Duties and Responsibilities: * Complete assigned warranty service requests within the guidelines of company policy* Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer* Evaluate all customer complaints and report solutions * Conduct 60-day and yearly Customer Orientations* Keep the customer care system up-to-date and accurate* Recommend changes that will improve processes* Monitor and respond to email and voice mail messages daily* Comply with the "Warranty On Call" procedureDesired Knowledge and Skills: * Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution * Excellent verbal and written communication skills with internal and external customers* General knowledge of residential construction and the homebuilding process* Basic computer skills, experience using an iPad preferred* Self-driven and able to work independently* Customer oriented, outgoing, dependable & ethical* Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful* Problem solving abilities with excellent follow-up skills* Must have reliable transportation* Construction or other related college degree a plus* Prior Residential Home Experience requiredThe typical schedule of this position will be Monday - Friday 8 AM to 5 PM, plus additional hours as necessary.Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.Job Requirements:QualificationsEqual Opportunity Employer / Drug-Free Work PlaceTo learn more about Drees Homes, please visit our website - www.dreeshomes.comPI127430675

Keywords: Drees Homes, Raleigh , Warranty Representative, Other , Raleigh, North Carolina