Call center representative -

Company: AppleOne
Location: Raleigh
Posted on: January 12, 2021

Job Description:

This Customer Service Rep Position Features: This is an onsite position, read Job description before applying! Looking for people who can start same day as the interview!!!! This Call Center Rep Position Features: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Call Center Representative Requirements: ---High School Diploma or equivalent. ---More education or experience may be preferred. ---Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. ---Understanding of company products, services, and policies. ---Proficiency with computers, especially with CRM software, and strong typing skills. ---Ability to ask prying questions and diffuse tense situations. ---Strong time management and decision making skills. ---Adaptability and accountability. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.Job Requirements:, , , Must have references!!! Needed to be flexible with your schedule and have own transportation! Must be able to interview in person and may need to start same day! Great room for growth!

Keywords: AppleOne, Raleigh , Call center representative -, Other , Raleigh, North Carolina