ETL Production Support Engineer
Company: Wells Fargo
Location: Raleigh
Posted on: January 12, 2021
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Job Description:
Job DescriptionImportant Note: During the application process,
ensure your contact information (email and phone number) is up to
date and upload your current resume when submitting your
application for consideration. To participate in some selection
activities you will need to respond to an invitation. The
invitation can be sent by both email and text message. In order to
receive text message invitations, your profile must include a
mobile phone number designated as ---Personal Cell--- or
---Cellular--- in the contact information of your application.At
Wells Fargo, we want to satisfy our customers--- financial needs
and help them succeed financially. We---re looking for talented
people who will put our customers at the center of everything we
do. Join our diverse and inclusive team where you---ll feel valued
and inspired to contribute your unique skills and experience.Help
us build a better Wells Fargo. It all begins with outstanding
talent. It all begins with you.Wells Fargo Technology is a team of
more than 40,000 information technology and security professionals
who help keep Wells Fargo at the forefront of America---s
diversified financial services companies. Employees execute an
engineering-led IT strategy to deliver stable, secure, scalable and
innovative services that provide Wells Fargo global customers
---round-the-clock--- banking access through in-store, online, ATM,
and other channels. Wells Fargo Technology plays a critical role in
the company---s customer and employee experience, business and risk
management transformation, and growth agenda.Wells Fargo
Technology---s Data Technology Platform Services Team is looking
for a Systems Operations Engineer in a Production Support Lead role
for hands-on operations management of multiple Enterprise scale
Data Warehouse applications within the Enterprise Functions
Technology Platform Services team. This position has the primary
responsibility of providing production support by analyzing,
troubleshooting, and resolving production incidents, end-to-end
batch management, data research, recommending code fixes as well as
coordinating resolution with the ETL Development, Database,
Infrastructure, and Business teams for each application supported
by the team.Primary production support for ETL batch jobs running
in traditional data warehousing, Hadoop Data Lake, and Near
Real-time processing environments.Troubleshoot and analyze
production problems related to data, network file delivery, and
server and application issues independently and provide solutions
to recovery. Drive and participate in root cause analysis and
preventative actions to avoid recurring incidents.Identify and
participate in the buildout of automation to prevent problem
recurrence; with the goal of automating response to all
non-exceptional service conditions.Collaborate with ETL development
and support team members onsite and offshore, to resolve complex
data design issues/provide optimal solutions that meet business
requirements and benefits system performance.Identify and implement
operational best practices and process improvements within the
following functional areas: Incident Management, Problem
management, Planned and unplanned Outage/Event Management,
Technology Refresh, Operational Reporting, Tooling, and Application
SupportDevelop and foster a positive relationship with team
members, team leads and business partners.Encourage and participate
in knowledge sharing as necessary.Develop and updates
documentation, departmental technical procedures and user guides.Be
willing to work non-standard business hours on an on-call basis in
a 24x7x365 environmentSan Francisco and Dallas are the preferred
locations but other Wells Fargo locations will be considered. This
position is posted as an ETL Production Support Engineer, the Wells
Fargo job title is a Systems Operations Engineer.Required
Qualifications5 years of experience working in managed services as
demonstrated through work, military, or education3 years of
experience working in managed services as demonstrated through
work, military, or education5 years of application production
support experience5 years of relational database experience5 years
of experience supporting or designing complex ETL production
environments5 years of UNIX experience3 years of job scheduling
experience2 years of experience with Big Data or Hadoop tools such
as Spark, Hive, Kafka and MapDesired QualificationsExperience
supporting technology at an enterprise-levelAbility to interact
effectively at varying levels of the business and technical
organizations; including managementStrong team or technical
leadership experienceExcellent verbal, written, and interpersonal
communication skillsExperience with Ab Initio or other ETL
toolsInformatica experience2 years of leadership experienceAdvanced
problem solving and technical troubleshooting capabilitiesA BS/BA
degree or higher in science or technologyKnowledge and
understanding of incident management: gathering impacts and
analyzing dataGood verbal, written, and interpersonal communication
skillsStrong organizational, multi-tasking, and prioritizing
skills3 years of Teradata experience3 years of experience with one
or more of the following programming languages: Python, Perl, or
KornShell (KSH)Other Desired QualificationsExperience with
unstructured datasets, such as log files, email, and textExperience
with near real time data processingJob ExpectationsFlexibility to
address incidents as needed 24 hours a dayFlexibility to frequently
be on call beyond normal working hoursAbility to work on call as
assignedStreet AddressAZ-Chandler: 2700 S Price Rd - Chandler,
AZAZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix,
AZCA-SF-Financial District: 333 Market St - San Francisco,
CACA-Fremont: 3440 Walnut Ave Bldg A - Fremont, CAIA-Des Moines: 1
HOME CAMPUS - DES MOINES, IAIA-West Des Moines: 800 S Jordan Creek
Pkwy - West Des Moines, IAMN-Minneapolis: 255 2nd Ave S -
Minneapolis, MNMN-Minneapolis: 600 S 4th St - Minneapolis,
MNMO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MONY-New York:
150 E 42nd St - New York, NYNC-Raleigh: 1100 Corporate Center Dr -
Raleigh, NCTX-Irving: 2975 Regent Blvd - Irving, TXDisclaimerAll
offers for employment with Wells Fargo are contingent upon the
candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.Relevant military experience is
considered for veterans and transitioning service men and
women.Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Orientation.
Keywords: Wells Fargo, Raleigh , ETL Production Support Engineer, Other , Raleigh, North Carolina
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