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L1 Specialist -Commercial HC

Company: C3i Solutions
Location: Raleigh
Posted on: November 24, 2020

Job Description:

To be responsible for providing customer service, resolving all customer queries, processing orders, explaining client products & handling complains. (1.) To develop strong working relationship with client assuring client satisfaction and work within agreed service level agreement. (2.) To document customer interactions & transactions recording the details of inquiries, complaints & comments. (3.) To follow all documented procedure to handle open cases/escalations. (4.) To resolve customeru0027s issues/queries effectively & efficiently assuring clear communication & customer understanding through multiple channels (like phone, email, live chat, social media etc. ) or escalate to appropriate contact.

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V

Keywords: C3i Solutions, Raleigh , L1 Specialist -Commercial HC, Other , Raleigh, North Carolina

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