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Specialist- Mid Level

Company: Advansys Inc
Location: Raleigh
Posted on: November 23, 2020

Job Description:

Title Support Specialist- Mid Level Location Raleigh, NC, United States Duration 12 months Job Description Candidate will be required to work onsite from the beginning of this engagement. No remote work will be allowed NCDES needs a contractor that can create and modify scripts within VS Code and Powershell to automate processes. They have an MDT server that has their software and images housed on it and they push out images and software from this. The last contractor they had, created the scripts to automate pushing the software out to desktops and laptops and was also very helpful and modifying them as requested. This process will require someone that is proficient in scripting processes within Windows. They also have users utilizing Amazon Workspaces and scripting was also used in automating processes within the workspace. Division of Employment Security (DES), User Support Group is looking for an experienced Support Specialist to maintain MDT server and agency desktop images, migration of desktops to a new Active Directory Domain, setup of WSUS (Windows Server Update Services) and very familiar with all aspects of Amazon WorkSpace creation, manipulation of images and creating new images. Expert in ability to create and manipulate existing Scripts to automate various aspects of desktop support. The primary function of this position will be to manipulate and create scripts and help in setting up the WSUS and keep Amazon Workspace updated and running efficiently. The Support Specialist WSUS and Amazon Workspace Technician must possess knowledge of various Microsoft solutions, LANWAN administration, and overall systems administration. The ideal candidate would be a professional, detail-oriented, and self-motivated individual who excels at completing tasks successfully and efficiently. Project length 1 year. Responsibilities bull Keep the MDT server updated with all drivers and software needed for existing images and troubleshoot any current and future issues. (75) bull Provide documentation of any work performed on assigned tasks. (5) bull Provide technical support to end-users when the need for current images and workspace images. (5) bull Ability to troubleshoot and communicate escalations to senior resources. (5) bull Actively participate in planning, coordinating, and implementing updating of Windows operating systems and applications for clients (5) bull Knowledge transfer to existing USG staff (5) Qualifications Required bull Ability to relay technical information to both technical and non-technical personnel bull Strong writtenverbal communication skills, critical thinking, problem-solving, and troubleshooting skills bull Must possess excellent scriptwriting ability bull Must possess excellent time management skills bull Must possess strong customer relations skills. bull Lift move 30 lbs. bull Ability to work in a flexible environment based on customer scheduling requirements Experience and Technical Skills bull Microsoft ndash Windows 10 Desktop Operating Systems bull Microsoft - Windows Server Systems and their component roles (AD, DNS, FilePrint Services) bull Microsoft - Active Directory (AD) bull Microsoft ndash Office 365 Account Management bull Microsoft ndash Visual Studio Code and Powershell experience bull Bomgar Remote Support bull Amazon WorkSpace bull Cisco Jabber Unified Communication system bull McAfee Encryption and Antivirus Software bull Troubleshooting basic application issues such as Office and other third-party software Expert with Microsoft WSUS, Deployment Toolkit (MDT), Scripting Capability REQUIRED

Keywords: Advansys Inc, Raleigh , Specialist- Mid Level, Other , Raleigh, North Carolina

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