Customer Experience Specialist - REMOTE - HIRING FAST! Recent Grads Welcome to Apply!

Company: SolomonEdwards
Location: Raleigh
Posted on: September 16, 2020

Job Description:

HIRING FAST - CONTRACT TO HIRE - REMOTE WORK!CUSTOMER EXPERIENCE SPECIALIST - Paying Well! Please submit a resume when applying.JOB DUTIES:Handle inbound and outbound calls from customers in a fast-paced environmentHelp customers by processing loan applicationsUtilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issuesPerform routine data entry and validation tasksInitiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)Evaluate all relevant information to handle inquiries accurately and efficientlyTrack and document all communications with customers to provide a detailed history of contactAll other duties as assignedMINIMUM QUALIFICATIONS:--- High School Diploma or equivalent required--- Two (2) years of Call Center or Customer Service experience preferred--- Knowledge of customer service principles and practices--- Excellent communication skills--- Attention to detail and accuracy--- Problem-solving skills and problem analysis--- Basic mortgage product knowledge preferred

Keywords: SolomonEdwards, Raleigh , Customer Experience Specialist - REMOTE - HIRING FAST! Recent Grads Welcome to Apply!, Other , Raleigh, North Carolina