Customer Support Representative, Tier 1 (6 Month Contract to Hire)

Company: Dialpad Inc
Location: Raleigh
Posted on: September 13, 2020

Job Description:

Dialpad is the most modern business communications company in the industry. Our products range from conferencing calling, to phone systems to contact center solutions that are all built with the end-user in mind. We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today's Work from Anywhere environment. Who we are: At Dialpad, work isn't a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office. With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC's Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere. About The Role You should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding. Lastly, you should be a very hard worker, professional with how you interact with customers and have a deep care and desire to help users. Responsibilities and technical requirements - Minimum of 5 years in customer support (additional work experience in a technical field is preferred) - Respond to customer inquiries on technical issues related to the Dialpad product - Resolve and troubleshoot simple or complex issues relating to customers - Speaking to customers to quickly get to the root of their problem - Provide timely and accurate customer feedback - Manage multiple cases and communication channels at one time - Proficiency in Windows/Mac OS - Attention to detail and good problem-solving skills - Good written and verbal communication - Handle user inquiries ranging from simple product questions to more complex technical support issues - Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution - Maintain or exceed our established service levels and productivity standards - Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management About Us Joining our team means collaborating with people that aren't just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you're going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started. There is no idea too crazy and no task too small we work together to make things we're proud of. Compensation & Equity Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That's why we offer competitive salaries in addition to stock options. Healthcare An apple a day keeps the doctor away - and it doesn't hurt that we offer 100% paid medical, dental, and vision plans for all employees. Reimbursements We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs. Education We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses. Office Meals Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!) Location, Location, Location San Francisco San Ramon Austin Raleigh Vancouver Kitchener Tokyo New York Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Keywords: Dialpad Inc, Raleigh , Customer Support Representative, Tier 1 (6 Month Contract to Hire), Other , Raleigh, North Carolina