Do you want to make a meaningful difference in the quality of
healthcare? Omnicell is empowering health systems and pharmacies to
radically transform the way they manage medications, so they can
achieve the vision of the Autonomous Pharmacy. Thousands of
hospitals, pharmacies, skilled nursing facilities and care homes
trust Omnicell to provide continuous innovation. They need us to
deliver solutions to meet the ever-evolving challenges of the
healthcare landscape. We encourage creative problem solving and
outside-the-box thinking that only a diverse, well-rounded
workforce can bring.
Join us as we build on our powerful combination of advanced
automation, predictive intelligence, and expert services to create
a safer future for patients—one where medication errors are a thing
of the past. You’ll be joining an organization whose culture
encourages individual development, rewards intellectual curiosity,
and embraces an inclusive environment. Join our growing company and
help shape the future at Omnicell!
The leader of service portfolio will define the maintenance and
services strategy and offerings for Omnicell products and
subscription offers. This includes offerings in the areas of
technical and professional services as well as customer success
offerings targeted at achieving specific outcomes and increasing
customer adoption. This individual will partner closely with the
product team to drive the end to end offering development from
service market requirements, definition, pricing and GTM strategy.
The right person for this job is someone passionate about
healthcare technology and interested in a long-term services
In addition, the individual will work cross functionally
providing thought leadership and communication support to ensuring
we properly set customer expectations around experience and
deliverables in in order to improve the overall customer experience
with our products and services.
The incumbent will establish a charter that aligns with
Omnicell’s corporate objectives, for developing and executing a
comprehensive strategy to profitably increase our services business
and meet company goals. They will build a strategy around bringing
services to market with a focus on innovation and adoption that
aligns by both customer type and service offering.
Create the vision and roadmap for the services portfolio and
drive projects with market analysis and service product definition
and pricing strategies utilizing product management skill sets and
Partner with Sales, Product, Professional Services, Technical
Services, and key Vendors to develop offerings that increase
customer adoption of our products and services in accordance to our
capabilities and expertise
Partner with the Business Insights team to understand impact of
service portfolio offerings to revenue growth, and work with
product to adjust as needed.
Capture customer feedback via journey mapping and other
methodologies on service portfolio offerings, bring this voice of
customer to product and service teams and work to improve offerings
Provide communication support to tell customer experience
success stories internally and externally up to C-suite.
Responsible for ensuring we have the data and analysis needed to
make decisions around developing service portfolio offers ensuring
the effective use and adoption of our products by customers to
achieve their desired outcomes.
Required Knowledge and Skills:
10+ years’ experience working with enterprise customers or large
Demonstrated experience using data to drive decisions,
understanding TAM, customer demand, etc.
Ability to operate effectively in a matrix environment with
distributed management team.
Demonstrated ability to communicate effectively with internal
and external customers at all levels up to and including C-suite,
especially during critical escalations.
Expert communication and collaboration skills.
Ability to influence senior executives.
10 or more years of experience working with enterprise customers
or large health systems
Demonstrated experience with service portfolio evolution
(horizon one/horizon two)
Preferred Knowledge and Skills:
Experience working in the healthcare/bio tech industry
Leading teams driving for double digit growth
Experience leading teams from traditional support to digitized
Develop tools to further improve the customer experience
Remote work environment which includes a home office environment
utilizing technology such as ZOOM
Disclaimer: Nothing in this job description restricts
management’s right to assign or reassign duties and
responsibilities to this job at any time.
Omnicell is an Affirmative Action /Equal Opportunity Employer
Males/Females/Disabled/Protected Veteran/Sexual Orientation/Gender
Nothing in this job description restricts management’s right to
assign or reassign duties and responsibilities to this job at any
All qualified applicants will receive consideration for
employment without regard to race, sex, color, religion, sexual
orientation, gender identity, national origin, protected veteran
status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information.