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Digital Research and Insights Leader

Company: U.S. Bank
Location: Raleigh
Posted on: September 13, 2020

Job Description:

U.S. Bank Digital Research and Insights Leader in Raleigh , North Carolina The Research and Insights Analyst reports to the Digital COO and is responsible for building a Digital research and insights capability to monitor and analyze impacts of industry, marketplace and customer trends on the Digital Strategy. They will develop a research and insights strategy across the 4 humans (consumer, small business, corporate/commercial, and employee) and business lines in order to appropriately capture and analyze changes and opportunities. They will create “Points of View” for the Digital leadership team on key topics and provide research insights that will continue to shape the Digital strategy. The candidate will stay abreast of the industry trends, marketplaces trends, customer behavioral changes, new regulations, shifts in demographics, economic environment changes, etc. and reflect into the research and analysis, helping to shape the Digital strategy. They will be a Digital thought leader and ensure alignment with U.S. Banks’ overall strategic approach and/or identify deviation from the current strategy for consideration.

Qualifications:

COMPETENCIES:

Strategic and Commercial Acumen

• Has impressive intellectual horsepower and critical thinking skills and can be accretive to the Digital team

• Knowledgeable of emerging industry trends be able to clearly envision and communicate the future digital roadmap for the business

• Elevates ideas and concepts with critical thinking and adds new insights

• Must be able to “deep dive” into the details and the business while staying focused on the big picture and be able to “connect the dots”

• Skilled at sizing and prioritizing digital investment opportunities/initiatives based on estimated impact, ease of implementation and potential risk

• Applies sound judgment to business and digital opportunities

• Able to quickly integrate complex information and different points of view in problem solving exercises

• Effectively probes for information critical to the decision at hand

U.S Bank Confidential | 2

Executing Results

• Is not afraid to challenge the status quo; exhibits a mindset of creativity, innovation, and an energetic drive to succeed

• Able to set and meet aggressive goals and action plans, both as an individual and with a team

• Comfortable pivoting from macro to micro issues, from shaping the digital strategy and transformation agenda through to the day-to-day details of launching/piloting new initiatives

• Able to execute against multiple projects/workstreams and excel in a fast-paced environment with an evolving portfolio of projects

• Exhibits a highly disciplined approach to developing and executing initiatives that reflect the broader business objectives; able to incorporate key inputs from multiple stakeholder groups. Closely manages initiatives for impact

• Demonstrates appropriate flexibility in all situations

• Works well under stress and pressure

• Learns from both successes and failures

• Bounces back fast from disappointments

• Is persistent and stable, even during adversity. Is comfortable with ambiguity

Building Relationships and Using Influence

• Has exceptional influencing skills; adept at driving organizational change through partnership, collaboration and leadership rather than title or line authority

• Strong communications and interpersonal skills and executive presence

• Gains commitment, trust and support from others by involving them in the thinking and the process

• Exhibits both diplomacy and toughness during negotiations

• Is viewed as a change agent and builds a shared vision for change

• Decisive yet inclusive; able to challenge and defend positions in a respectful way

Primary Location: United States

Shift: 1st - Daytime

Requisition ID: 200011413

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need.

USA Cares is a national 501(c)(3) non-profit, charitable organization based in Kentucky and registered with the IRS.

Keywords: U.S. Bank, Raleigh , Digital Research and Insights Leader, Other , Raleigh, North Carolina

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