Director, Continuous Improvement

Company: Chewy Fulfillment
Location: Raleigh
Posted on: September 13, 2020

Job Description:

The  Director of Continuous Improvement is responsible for leading all aspects of Chewy’s Continuous Improvement and Lean Programs. Leading a team of program managers this role establishes the strategic direction and roadmap for the team. With a focus on driving standardization and deploying Lean Principles, this role is critical in ensuring Chewy maintains a customer centric approach by eliminating waste throughout the value stream. This position will help drive improvements to safety, customer experience, quality and productivity.

What you’ll do:

Oversee and be a driving force behind the implementation of Chewy’s Lean Initiatives Program.

Provide strategic direction across all levels of the fulfillment organization with regards to Lean and Continuous Improvement.

Responsible for leading a team of Lean/Continuous Improvement program managers; setting priorities, road map creation, project evaluation and ensuring the team meets or exceeds the annual savings targets.

Effectively communicate with senior leadership from other organizations to align resources and priorities so that all team achieve annual savings targets.

Develop robust CI and Standardization program that accounts for existing sites, growth, and launch facilities.

Responsible for cultivating a Lean Culture, as well as education/advocacy across the entire fulfillment network.

Responsible for working collaboratively with site leadership on the development of and achievement of Lean training and Kaizen events.

Ability to analyze large data sets and dig into details to assess trends along with areas of opportunity to have biggest impact to bottom line.

Establish a Cost Savings Plan for the network along with roadmap for VCPU and Kaizen schedule.

Ability to think out of the box and scale enough to align with current growth projections. Must be flexible, have dynamic and innovative mindset with strong emphasis on customer experience, safety and frugality.

Work with engineering and operations leadership to identify process bottlenecks and build solutions supported by data.

Lead the identification of trends, factors and KPI’s with the objective of reducing variable fulfillment cost per unit.

Ability to travel frequently to different sites throughout US.

What you’ll need:

Bachelor's degree in a related field preferred (Technical, Business, Management)

Strong analytical and problem-solving skills, including experience in statistical analysis coupled with the ability to provide objective feedback and accurate root cause analysis

Excellent project management skills and experience

Minimum of 5 years of experience leading a team of Lean/Six Sigma professionals

Minimum of 10 years of practical experience implementing Lean principles and simultaneously managing multiple large-scale projects.

A proven track record of driving change and delivering results.

Strong written and oral communication skills that allow for effective communication across all levels of the organization.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com .

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Keywords: Chewy Fulfillment, Raleigh , Director, Continuous Improvement, Other , Raleigh, North Carolina