The Director of Continuous Improvement is responsible for
leading all aspects of Chewy’s Continuous Improvement and Lean
Programs. Leading a team of program managers this role establishes
the strategic direction and roadmap for the team. With a focus on
driving standardization and deploying Lean Principles, this role is
critical in ensuring Chewy maintains a customer centric approach by
eliminating waste throughout the value stream. This position will
help drive improvements to safety, customer experience, quality and
What you’ll do:
Oversee and be a driving force behind the implementation of
Chewy’s Lean Initiatives Program.
Provide strategic direction across all levels of the fulfillment
organization with regards to Lean and Continuous Improvement.
Responsible for leading a team of Lean/Continuous Improvement
program managers; setting priorities, road map creation, project
evaluation and ensuring the team meets or exceeds the annual
Effectively communicate with senior leadership from other
organizations to align resources and priorities so that all team
achieve annual savings targets.
Develop robust CI and Standardization program that accounts for
existing sites, growth, and launch facilities.
Responsible for cultivating a Lean Culture, as well as
education/advocacy across the entire fulfillment network.
Responsible for working collaboratively with site leadership on
the development of and achievement of Lean training and Kaizen
Ability to analyze large data sets and dig into details to
assess trends along with areas of opportunity to have biggest
impact to bottom line.
Establish a Cost Savings Plan for the network along with roadmap
for VCPU and Kaizen schedule.
Ability to think out of the box and scale enough to align with
current growth projections. Must be flexible, have dynamic and
innovative mindset with strong emphasis on customer experience,
safety and frugality.
Work with engineering and operations leadership to identify
process bottlenecks and build solutions supported by data.
Lead the identification of trends, factors and KPI’s with the
objective of reducing variable fulfillment cost per unit.
Ability to travel frequently to different sites throughout
What you’ll need:
Bachelor's degree in a related field preferred (Technical,
Strong analytical and problem-solving skills, including
experience in statistical analysis coupled with the ability to
provide objective feedback and accurate root cause analysis
Excellent project management skills and experience
Minimum of 5 years of experience leading a team of Lean/Six
Minimum of 10 years of practical experience implementing Lean
principles and simultaneously managing multiple large-scale
A proven track record of driving change and delivering
Strong written and oral communication skills that allow for
effective communication across all levels of the organization.
If you have a disability under the Americans with Disabilities
Act or similar law, or you require a religious accommodation, and
you wish to discuss potential accommodations related to applying
for employment at our company, please contact HR@Chewy.com .
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