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Remote Experience Program Manager, PnT Associate Experience

Company: Red Hat
Location: Raleigh
Posted on: September 13, 2020

Job Description:

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.

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Remote Experience Program Manager, PnT Associate Experience Job ID 76000

Category Information Technology

Remote base Remote-US- CA

Company description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary Red Hat’s Products and Technologies (PnT) team is looking for a Remote Experience Program Manager to join us. In this role, you will be a part of the associate experience team and lead the creation and delivery of programs for remote associates, designed to create an environment where they feel included and connected, have the knowledge to do their best, and understand how they contribute to Red Hat’s success at all stages of the associate life cycle. Red Hat and PnT have long benefited from the flexibility to hire the best talent we can find regardless of their physical location. As we continue our rapid growth, we want to work deliberately to ensure an excellent associate experience for remote and small office associates, in the same way we do for associates at larger sites. As the remote experience program manager, you will need the ability to collaborate with and inspire associates across functional and hierarchical lines.

Primary job responsibilities Design and develop programs that align with the associate experience team mission and PnT strategy, in coordination with global peers and PnT people manager community

Work with PnT managers to foster safe and inclusive environments where remote associates can thrive

Communicate regularly with remote associates and leadership on the status of initiatives, events, happenings, and opportunities, including how they connect with the broader strategic goals

Gather feedback from remote associates and leaders on the effectiveness of offerings and track associate sentiment

Maintain resources for remote and small office associates in Mojo and collaborate with the PnT Communications team on communication strategy

Track progress of initiatives and other key success measures, reporting regularly to PnT Management community and global teams

Establish a program in partnership with managers to welcome new associates, celebrate milestones like associate work anniversaries, invitations to regional events, and other acknowledgments

Process purchase orders, track expenses, and ensure adherence to program budget

Required skills Passion for the associate experience and remote work

Experience with community building

Creative thinking with a passion for collaboration

Advanced language skills in English

Solid written and verbal communication skills

Project management skills like task tracking, reporting, communication, and follow-up

Proven coordination skills in managing tasks across different teams and diverse stakeholders and multiple parallel projects

Ability to establish and document priorities and take initiative as needed

High competency using Google Docs or other office suite software

Currently working as a remote associate is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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Keywords: Red Hat, Raleigh , Remote Experience Program Manager, PnT Associate Experience, Other , Raleigh, North Carolina

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