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Senior Director of Network Performance

Company: Unite Us
Location: Raleigh
Posted on: September 13, 2020

Job Description:

About the Senior Director of Network Performance Role:

Unite Us is hiring a Director of Network Performance with entrepreneurial ambition and a passion for improving healthcare. This role will be responsible for overseeing the strategy, planning, and implementation of Coordinated Networks across the country, beginning with the strategic evaluation and continuous improvement of our existing networks and anticipating future expansion opportunities. The Director of Network Performance will interface with senior leaders at healthcare systems, government agencies, and community-based organizations, and will lead the team to ensure successful onboarding of clinical and community organizations into the coordinate care networks built to serve communities. We are looking for a committed leader and inspiring presenter, with strong ties to the national non-profit sector, and with a knack for building trust and buy-in. You will bring your wealth of knowledge and experience in the healthcare and/or social services space to help us achieve our strategic company goals.

What you’ll do:

? Have ultimate accountability for the success and health of Unite Us coordinated care networks nationwide

? Lead and support Unite Us community engagement teams in building relationships with community-based organizations at a community, state, and national level

? Develop a strategic approach to engaging with communities, non-profits, and community stakeholders in order to build coordinated care networks that meet service needs

? Ensure network onboarding milestones are achieved within forecasted time frames and within the scope of the project budget

? Coordinate with team on contract deliverables and ensure feedback loop to affected parties

? Report on key performance indicators and use this information to drive innovation

? Manage and participate in high-level presentation, conference, and public relations requests

Client Management

? Build and maintain strong, long-lasting relationships with government entities, healthcare

partners, nonprofits, and other partners as necessary

? Serve as liaison between Unite Us and major partners while assisting in the resolution of

escalated network issues

? Monitor the success of network implementations and ultimate client satisfaction

Strategy and Oversight

? Create innovative strategies around addressing SDoH from a region-wide perspective

? Anticipate market trends regarding population and community health interventions to improve the health of all communities within your region

? Conduct high-level national, state, and regional strategy discussions with key accounts (i.e. DHHS, Housing, PHP’s, LME-MCOs, large health systems, etc.)

? Ensure and manage the adoption and growth of enterprise licenses with health systems, health plans, and other stakeholders

What’s Required:

? A passionate leader who sets their team up for success and expects great results

? Comfortable and skilled at developing high-level relationships within the executive level of government and partner organizations

? Outgoing and able to quickly establish rapport

? Willingness and drive to do whatever it takes, including jumping in to support boots-on-the-ground efforts

? Skilled in managing complex projects and implementations with organization and confidence

? An excellent communicator and presenter – you present and influence credibly and effectively at all levels of the organization, including executive and C-level

? Accountable and prepared to be measured for results

? Analytical ability to leverage data to drive decisions and recommendations

? Passion and ability to thrive in a variable and demanding startup environment - you are

solutions oriented and highly adaptable

? Familiar with and knowledgeable about the health and human services landscape Education and Experience:

? Master’s Degree (MBA, MPH or equivalent) and/or deep knowledge of the healthcare/nonprofit landscape

? 10+ years of experience in healthcare, business, public health, or social services environment

? 5+ years of experience managing a team and managing projects

? Experience managing large complex projects and success in juggling multiple tasks and issue resolution

? Experience in developing and/or re-engineering process for delivery of client services and/or implementation services

? A passion for healthcare or human services

Environmental Job Requirements & Working Conditions:

? This position is based in NYC, Raleigh, or remote for the right candidate

? This position requires 25% travel

About us

Unite Us is reinventing the delivery of health and human services. We connect service providers on a common platform, enabling scalable, accountable and measurable delivery of wraparound care. Our technology provides the collaborative infrastructure for these communities. We care deeply about the work we do and the communities our software benefits. We’re looking for people to join our team who share that passion for our mission to reinvent Health & Human Services and aspire to make a lasting difference for future generations. No matter how large our team grows, we will always be family. Unite Us prides itself on offering a competitive salary, full benefits, and the opportunity to change the world. Come to Unite Us and together we can build healthier communities for everyone.

About the Customer Success Team

The Unite Us Customer Success Team is a ?highly collaborative, fast-paced, and evolving team responsible for implementing new networks and maintaining relationships with existing clients. Our style of partnership and support is hands-on and relationship-based; we are proud of the white glove service we provide to our customers. We are experts in bringing together communities of providers – both in and out of the software- and we extend that expertise to our customers every day. As a team, we are quirky, dynamic, and collaborative. We share a passion for the work we do and hold each other to a high standard of work ethic, but we also know how to have fun!

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics

What makes you the best candidate for this position at Unite Us?  *

Are you legally authorized to work in the United States for our Company?  *


Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?  *


U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Unite Us are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Please select Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

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Keywords: Unite Us, Raleigh , Senior Director of Network Performance, Other , Raleigh, North Carolina

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