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HCS SYSTEMS ENGINEER - SCCM - IT END USER SUPPORT

Company: UNC Health Care
Location: Raleigh
Posted on: May 24, 2020

Job Description:

This position mayinvolve support of various hospitals and health care systems within the UNCHealth Care System, but will be employed by Rex Hospital, Inc. (this includes,but is not limited to, for purposes of payroll, health benefits, retirementoptions, and applicable policies)The HCS Systems Engineer will beresponsible for SCCM Endpoint Management, Active Directory Endpoint Managementand Microsoft Windows Operating System Endpoint Management, as well as provideoperational support of the UNC Health Care system.-- The select candidateshould be a skilled, customer service oriented, experienced Endpoint Engineerand have direct technical experience with endpoint management, operating systemservicing cycles and software packaging/distribution,. The candidate should beexperienced in working in a large scale environment supporting enterprisesystems.Essential Functions:

  • Windows Desktop Operating Systemimage management, best practice/hardening, driver, bios control and servicing.
  • Build, test, validate and deployapplications to Health Care system endpoints with SCCM.
  • Assist in creating and editing grouppolicies and other AD related support as it relates to end user computing.
  • Prepare, distributes, and deployscritical, security, and otherwise required patches through SCCM.
  • Vendor engagement to understandtimelines and impacts of new hardware platforms.
  • Application owner engagement tocoordinate testing of standard applications on new releases of windows basedoperating systems.
  • Assist with optimization ofinterface between SCCM and ITSM tool and build SCCM reports for leadershipconsumption.
  • SCCM reporting features, complianceconfigurations, monitor and troubleshoot deployments.
  • Provides leadership in device management,including assisting in determining purchase needs as well as creating andmaintaining related documentation.
  • Collaboratively manage workflows andprocesses within the Endpoint Architecture team to optimize efficiency whilemaintaining security standards and service quality.
  • Maintains awareness of latest vendorproduct solutions and technology trends.
  • Use excellent customer serviceskills to build service-based relationships with IT customers.PreferredSkills:Microsoft SCCM Certificationpreferred.Desired Skills:Active Directory, TCP/IP, DNS,Remote Support tools such as Bomgar, VDI, Antivirus and Data Encryptiontools.-- Excellent documentation, communication and troubleshootingskills.-- Experience working in a clinical environment, and be capable oflifting 50 lbs.-- May be responsible for providing direction to colleaguesin areas of subject matter expertise. Candidate will also be part of an on callrotation that may include onsite service during evenings, nights, weekends andholidays.

Keywords: UNC Health Care, Raleigh , HCS SYSTEMS ENGINEER - SCCM - IT END USER SUPPORT, Other , Raleigh, North Carolina

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