Solution Architect ITC - Presales

Company: Lenovo
Location: Raleigh
Posted on: March 27, 2020

Job Description:

Lenovo, a member of the Fortune Global 500, is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we re growing! Lenovo is seeking an experienced ITC Solution Architect who will be responsible for managing the end-to-end execution of ITC services wins. This includes being an advocate and primary point of contact between the customer and the ITC resources. Communication, Organization and effective execution skills will all be critical in being successful in this role. This role requires an individual who has a customer centric mindset, is focused on executional excellence and who is a creative problem solver. Key responsibilities include: Strong technical aptitude and understanding of imaging, advanced deployment services, cloud deploy, autopilot, bios updates and asset tagging. Develop and deliver a technical based solution which drives efficiencies and positive ROI into the customer IT environment Ability to effectively review and analysis customer requirements in order to map out an effective end-to-end project plan Partnering with key stake holders to define, document, articulate, implement and managed a project structure in support of the pre-defined scope of work and requirements Strong communication skills to clearly articulate the project plan to the customer as well as internal resources with a focus on driving high CSAT for both internal and external customers Utilize negotiation skills in addition to strong problem solving in order to resolve medium to complex issues Ensure clarity around task ownership holding project stakeholders accountable to complete assignments on time Driving on-time performance by overseeing activities of various work streams Proactively identify and document project risk and escalate as required Facilitate meetings and prepare timely communication/reports to maintain project status awareness Document lessons learned in an effort to drive process improvements abili to recommend enhancements and appropriate actions to improve productivity and efficiency and deliver an exceptional end-to-end customer experience Position Requirements: 5+ years of second stage IT services related experience Project Managed experience is an asset (PMP Certification preferred) Expert understanding and demonstrated competence of project management principles and methodologies along with strong technical competency Strong verbal and written communication skills, with proven ability to communicate effectively across various levels of the business to accomplish common goals Proven success in building and maintaining strong relationships, and aligning different perspectives and personalities to achieve desired outcome(s). Ability to work in a fast-paced environment, managing multiple projects of varying duration and shifting priorities, as required Extensive experience using MS tools (Microsoft Project, Visio, PowerPoint, Excel) Experience working in a customer-facing environment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Lenovo, Raleigh , Solution Architect ITC - Presales, Other , Raleigh, North Carolina