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Solutions & Support Scientist

Company: Search Solution Group
Location: Raleigh
Posted on: March 27, 2020

Job Description:

Solutions & Support Specialist Locations: Raleigh NC, Atlanta, GA, San Diego, CA Los Angeles, CA, Las Vegas -- Responsibilities: -- -- -- -- -- -- -- -- Give technical presentations for customers, including seminars and workshops. -- -- Conduct on-site product demonstrations including: help with logistics, install and start-up of systems, run samples, and adapt, optimize, or develop protocols to meet customer requirements. -- -- -- -- -- -- -- -- -- Participate in trade shows as needed and help find new sales prospects. -- -- -- -- -- -- -- -- -- Maintain consistent customer contact for on-going sales of reagents, consumables, support contracts, additional equipment, as well as finding new sales prospects from existing users. -- -- -- -- -- -- -- -- Travel (70-80%) to the customer's site to set up and verify the operation of company's products. -- -- -- -- -- -- -- -- Provide instrument, protocol and software training to users. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Take calls from customers and sales personnel and provide technical assistance by phone or on-site regarding the application, use, and maintenance of the company's instruments, chemistries, reagents, protocols and software. -- -- -- -- -- -- -- -- Provide necessary follow-up and support to ensure a high degree of customer satisfaction.---- -- -- -- -- -- -- -- -- Demonstration reports completed no later than two weeks after demo. -- -- -- -- -- -- -- -- Install reports/Install Dates in Asset/ training lists completed no later than two weeks. -- -- -- -- -- -- -- -- Submit expense reports no later than two weeks after completion of the trip. -- -- -- -- -- -- -- -- -- HOW YOU ARE QUALIFIED: Education: -- -- -- -- -- -- -- -- Minimum of a Bachelor's degree in Molecular Biology, Cell Biology, Biochemistry, genetics or a related technical discipline with 10 years of industrial experience or PhD with at least 2 years Postdoctoral experience. -- -- -- -- -- -- -- -- Work Experience: -- -- -- -- -- -- -- -- 3+ years of laboratory experience preferred. -- -- -- -- -- -- -- -- Minimum of 2+years of experience working with sequencing or infrared imaging instrumentation.

Keywords: Search Solution Group, Raleigh , Solutions & Support Scientist, Other , Raleigh, North Carolina

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