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Research/Remediation Rep 3

Company: Wells Fargo Bank
Location: Raleigh
Posted on: February 15, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is people. We've built our team of top professional by rewarding their accomplishments and ensuring they have what's needed to succeed. Our Wells Fargo Auto team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide. The Research/Remediation Rep 1 within Wells Fargo Auto Credit Bureau Operations will be responsible for credit dispute research and resolution in accordance with all applicable policies and regulations, including the Fair Credit Reporting Act (FCRA). To thrive in this fast-paced environment, the successful candidate must have demonstrated an ability to learn rapidly and solve problems dynamically, a high degree of initiative with a strong drive for results, excellent attention to detail, and strong interpersonal and communication skills. Responsibilities include but are not limited to: Responds, with some guidance from senior partners, to inquiries and complaints from internal and external customers Conducting intake to determine appropriate course of action Conducting investigative steps to fully identify the issues Processing complex transactions on-line (including monetary and nonmonetary actions) Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries. Handles incoming correspondence in accordance with external and internal policies Generates and/or composes written correspondence as needed. Reviews data and reports trends to management. Duties may also include: account maintenance, report generation, project work and work direction. Required Qualifications 2+ years of experience in financial services products in one or a combination of the following: disputes, claims resolution, or fraud resolution Desired Qualifications Basic Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Knowledge and understanding of consumer credit disputes Knowledge and understanding of auto policies and procedures Good analytical skills with high attention to detail and accuracy Ability to work in a fast paced deadline driven environment Ability to research and report on a variety of issues using problem solving skills Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Raleigh , Research/Remediation Rep 3, Other , Raleigh, North Carolina

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