Technical Support Engineer
Company: Citrix Systems
Posted on: November 11, 2019
We believe work is not a place, but rather a thing you do. Our
technology revolves around this core philosophy. We are
relentlessly committed to helping people work and play from
anywhere, on any device. Innovation, creativity and a passion for
ever-improving performance drive our company and our people
forward. We empower the original mobile device: YOU!
What we're looking for:
You love solving problems and enjoy learning new technologies. You
have 2+ years supporting end users, as well as, providing server
and networking support. You have developed a strong practical
understanding of the Active Directory and common networking
If you also have 2+ years of supporting enterprise customers in the
server administration, general networking knowledge of common
protocols (such as TCP/IP), we d love to speak with you!
The Technical Support Engineer is responsible for providing
technical assistance for Citrix products to customers via phone,
email, and other channels as appropriate. The Technical Support
Engineer focuses on in-depth problem analysis of Citrix products
and their integration into customer environments using fundamental
troubleshooting skills and technical knowledge to isolate, analyse,
and provide resolution to customer issues. Customer size can range
from Small Business to Large Enterprise.
Provide Technical assistance for Citrix Content Collaboration and
Citrix Endpoint Management software products to customers of large
size, scope and/or political complexity via phone, email and remote
Is able to self-prioritize work items based on customer
requirements and minimal guidance.
Develop a deep technical understanding of the Citrix Content
Collaboration and Citrix Endpoint Management products
Collaborate with other team members of the team as needed, to
troubleshoot and resolve specific customer issues.
Act as an effective technical interface between the customer and
3rd Level Engineering / Product Development teams - by providing
clear issue documentation and by leveraging cross-functional
working relationships in their area of expertise
Provides problem report prioritization for the Engineering
Write & review complex technical articles and case studies for the
knowledge base, leveraging the customer reported cases, product
specifications, and previous experience.
Build SME (Subject Matter Expert) expertise in at least one of the
Citrix Software products and develop an understanding of the wider
Software product suite.
Participation in a 24x7 on-call rotation
Opportunity to develop project management skills through
participation in projects.
You should have a minimum of 2+ year s relevant experience to the
This position typically requires a Bachelor s degree, or equivalent
experience supporting end users in relevant technology.
You should have knowledge of server administration and networking
protocols (such as TCP/IP) obtained through advanced education
combined with experience.
Highly Desirable Skills:
Windows Server Experience - including Windows Server 2012 / MS
Exchange / ActiveSync
Networking Experience such as SSL, DNS, and TCP/IP
Authentication Experience - such as LDAP/Active
Database experience such as MySQL or SQLServer
Smartphone and tablet knowledge on devices/OS such as Apple iOS and
What you re looking for:
Our technology is built on the idea that everyone should be able to
work from anywhere, at any time, and on any device. It s a simple
philosophy that guides everything we do including how we work. If
you re driven, passionate and curious, we invite you to make a
difference with a brand you can believe in. We want employees to do
what they do best, every day.
Be bold. Take risks. Imagine a better way to work. If we just
described you, then we really need to talk.
Functional Area:Tech Support
Citrix is a cloud company that enables mobile workstyles. We create
a continuum between work and life by allowing people to work
whenever, wherever, and however they choose. Flexibility and
collaboration is what we re all about. The Perks: We offer
competitive compensation and a comprehensive benefits package. You
ll enjoy our workstyle within an incredible culture. We ll give you
all the tools you need to succeed so you can grow and develop with
Citrix Systems, Inc. is firmly committed to Equal Employment
Opportunity (EEO) and to compliance with all federal, state and
local laws that prohibit employment discrimination on the basis of
age, race, color, gender, sexual orientation, gender identity,
ethnicity, national origin, citizenship, religion, genetic carrier
status, disability, pregnancy, childbirth or related medical
conditions, marital status, protected veteran status and other
Citrix uses applicant information consistent with the Citrix
Recruitment Policy Notice at
Citrix welcomes and encourages applications from people with
disabilities. Reasonable accommodations are available on request
for candidates taking part in all aspects of the selection process.
If you are an individual with a disability and require a reasonable
accommodation to complete any part of the job application process,
please contact us at (877) 924-8749 or email us at ASKHR@citrix.com
If this is an evergreen requisition, by applying you are giving
Citrix consent to be considered for future openings of other roles
of similar qualifications.
Keywords: Citrix Systems, Raleigh , Technical Support Engineer, IT / Software / Systems , Raleigh, North Carolina
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