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Sr. Gensys Developer

Company: Ciber Global LLC
Location: Raleigh
Posted on: October 12, 2019

Job Description:

Live IT Up at Ciber Global At Ciber Global, we believe the most inspired, innovative and industrious companies should win, regardless of size or legacy. We re the small company that cares and the big company that can. We deliver breakthrough performances and powerful solutions that are anything but cookie cutter in order to give our clients the competitive advantage they deserve. Work. Work Summary:Ciber Global is looking for a skilled resource to perform development and implementation of comprehensive call center technical solutions while minimizing operational and system/ application impacts. You must bring your consultative approach to working with the business, IT and our vendors.The resource will possess professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, Genesys Outbound Contact Center, Genesys GVP, URS, and understanding of a Genesys HA architecture. Experience in developing routing strategies and IVR application development and configuration with Genesys Designer or Composer. Experience with Enterprise advanced communication & VoIP / IP Telephony systems is required. Prior expertise with installation/configuration and/or development of Genesys CTI platform. Experience Voice Routing, Multi-Channel Routing and Genesys SIP Server is preferred. Genesys Certification is a big plus.Requirements:You Will Have:

  • Prior Experience developing IVR Applications.
  • Proficient in call center technologies and call center support (IVR, Call Recording, Telephony).
  • Prior Experience developing in Genesys and specifically Pure Engage Cloud or Designer.
  • Prior knowledge and or experience with developer languages (HTML, Java, VXML, Wintel).
  • Telephony system support within a call center environment.Direct Experience working with:
    • Experience developing routing strategies and IVR application development and configuration.
    • Genesys Designer or Composer.
    • Telecommunications, VoIP Telephony experience, Call Routing.
    • IP Networks and Connectivity.
    • Desktop Computing Softphone.
    • Genesys 8.x Framework, Genesys Outbound Contact Center, Genesys GVP.
    • Call recording and analytics / reporting.Technical Support/Business Expertise:
      • Provide advanced technical knowledge to provide production support and technical knowledge for solutioning complex call center services
      • Convert complex call center business requirements into technical designs and solutions
      • Analyze, scope and develop solutions for various call center applications.
      • Coordinating with IT, other teams and vendors as needed to devise, test and implement immediate and long-term remedies.Issue Resolution:
        • Facilitate the resolution of larger, highly complex production system/application.
        • Coordinate ongoing user support for more advanced service requests.
        • Perform incident resolution through troubleshooting and applied technical knowledge.Project/Program Support:
          • Participate in discussions with the business and IT on projects and initiatives to elicit and document requirements and prepare appropriate functional specifications
          • Participate on large or complex corporate project team and initiatives including scheduling of projects and coordinating the SDLC process and artifact trackingBusiness Testing:
            • Serve as point of contact for business testing activities and influence testing strategy to ensure testing will appropriately meet business requirements.
            • Develop, document and may, in some cases, execute test plans and scenarios.System Configuration:
              • Coordinate the configuration and maintenance of more complex and critical system tables and data elements across multiple system environments.
              • Analyze, develop, and implement complex configuration changes to improve performance.Hiring Requirements:
                • Undergraduate degree in Computer Science with 5 years of direct application/systems analysis experience with applicable business system or application.
                • If no degree, 7 years experience as stated above.
                • Genesys Certification a big plus.This experience must include some of the following:
                  • Direct experience resolving complex production system problems.
                  • Direct experience with the development of call center solutions
                  • Direct experience with complex and critical system/application integration and configurationHiring Preferences:
                    • Familiarity with health care industry is preferred.
                    • Experience with Genesys / Genesys Cloud highly preferred.
                    • Knowledge of telecom SIP a plus.
                    • Prior experience with Avaya and or Cisco Call Manager (if no Genesys). Ciber Global is an Equal Opportunity Employer Minorities/Females/Gender Identity/Sexual Orientation/Protected Veterans/Individuals with Disabilities. Play. Keep discovering! Click . Grow. Ciber Global is an IT consulting company who partners with organizations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, Ciber is an HTC Global Services company. For more information, visit . - provided by Dice

Keywords: Ciber Global LLC, Raleigh , Sr. Gensys Developer, IT / Software / Systems , Raleigh, North Carolina

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