RaleighRecruiter Since 2001
the smart solution for Raleigh jobs

Premier Technical Account Manager

Company: Lenovo
Location: Raleigh
Posted on: June 14, 2019

Job Description:

* Job ID #: 72704

* Location: USA-NC-Raleigh

* Functional Area: Customer Service

* Facility: Corporate Office

* Relocation Provided: No

* Education Required: Bachelors Degree

* Experience Required: 1 - 3 Years

* Travel Percent: 0.00

Send This Job to a Friend Save Save Apply Now

Position Description:
As a Lenovo Technical Account Manager (TAM), you will have the opportunity to serve as a trusted advisor to our customers who have purchased Premier Support. Being skilled in the Lenovo Systems and procedures in regards to services, you will be responsible to drive the customer experience. The TAM develops and maintains an excellent rapport with key customer contacts at multiple levels; ensuring consistent and relevant communication.

The TAM acts as a single point of contact for service issues ensuring responsiveness and resolution. Utilizing the feedback from the account and knowledge built, the TAM works existing processes to improve efficiency, quality and reduce cost of service delivery, setting up new processes as needed.

The TAM closely monitors service activity and performance to the service level KPI s, escalating issues to appropriate teams and service providers. Developing and presenting analysis / results for the service metrics internally and externally on the time line required (weekly/monthly/quarterly).

The TAM must be comfortable dealing with all levels of customer representatives as well as all levels of Sales and Services leadership within Lenovo. He or she will be an active advocate for our Customers services needs within the business.

Day to Day Responsibilities:
- Maximize the value of the customer s investment in Lenovo products and services throughout the end to end customer lifecycle. The TAM manages customer escalations and acts as the customer s advocate.
- Ensure effective ownership, communication, coordination, and facilitation of support service activities between the Customer and support teams, account teams, field service personnel, and customers

Escalation management:
- Act as a single point of contact for customer escalations and owns the coordination and oversight to problem solving efforts between customers, Support engineers, field service personnel, software support, investigation and analysis of product problems.
- Develop and deliver post incident reports on all critical support incidents, adhere to customer support plans and relationships.
- Use complex analytical skills to recognize trends and improve performance.

- Demonstrate a general understanding of and technical competence in PC technologies.
- Develop and coordinate proactive maintenance initiatives based on industry best practices and statistical data trends.

- Assist with continuous improvement activities in support of customer or internal business processes.

- Assist with complex service delivery processes, develop creative resolutions to complex problems, and ensure contractual support service deliverables are understood and managed effectively.

- Compile, analyze and interpret statistical data and trends relating to service level and operational effectiveness.

Position Requirements:
Key Requirements:
1+ years in a customer facing or account management role.
Excellent presentation, communications and interpersonal skills.
Excellent organization skills, must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment.
Ability to work effectively with virtual teams and drive results in a complex cross-functional organization.
Knowledge of PC technology, market trends, other vendor competition, sales strategies and management principles.
Proficient in Microsoft office programs and PC technologies.

Previous experience:
Project management
Financial understanding
IT, Customer Services, Field Tech or Account Management

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Lenovo, Raleigh , Premier Technical Account Manager, IT / Software / Systems , Raleigh, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Senior Systems Administrator
Description: Senior Systems Administrator Req : Location: Fort Bragg, NC US Job Category: Information Technology Security Clearance: TS/SCI Clearance Status: Must Be Current Job Description Job Description: (more...)
Company: CACI (CACI)
Location: Fayetteville
Posted on: 06/17/2019

Outside Technical Sales Specialist
Description: The Outside Technical Sales Specialist works to improve an organization's market position and achieve financial growth. This person defines long-term organizational strategic goals, builds key customer (more...)
Company: RESA Power Solutions
Location: Wilson
Posted on: 06/18/2019

Sales Supervisor- Mobile
Description: Sales Supervisor- Mobile Job Category Store Leadership Location Number -Raleigh-Store Job Description What does a Best Buy Sales Supervisor do The Sales Supervisor ensures Best Buy delivers a world-class (more...)
Company: Best Buy Co
Location: Raleigh
Posted on: 06/17/2019

Mid Level Java/J2EE Developer
Description: Jr. or Mid Level Java/J2EE Developer Location:Raleigh and Morrisville, NC Duration: 6-12 Months Rate: Max 50/hr on C2C or 1099 or 45/hr on W2, no benefts
Company: Syrainfotek
Location: Raleigh
Posted on: 06/18/2019

Advanced Technical Services Engineer
Description: SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial NYSE: FNF , SoftPros technology solutions are used in thousands (more...)
Company: SoftPro
Location: Raleigh
Posted on: 06/18/2019

Senior Oracle Business Intelligence Developer
Description: Senior Oracle Business Intelligence Developer Job Location: United States : North Carolina : Cary Role Value Proposition: MetLife s Software Developer of Enterprise Human Resources Information Technology (more...)
Company: Met Life
Location: Cary
Posted on: 06/18/2019

Technical SEO/Developer - Greensboro
Description: Technical SEO/Developer Beacon Technologies has an immediate opening for an experienced Digital Marketing SEO Specialist/Developer.--The ideal candidate will have the technical experience, business acumen, (more...)
Company: Beacon Technologies
Location: Greensboro
Posted on: 06/17/2019

Software Development Test Engineer
Description: Why you'll love Cisco We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful (more...)
Company: Cisco Systems
Location: Durham
Posted on: 06/18/2019

ETL Developer
Description: Our Fortune 50 global client is seeking a job title to join their team immediately. If you are looking to work with a team of excellent IT professionals to further grow your skills and career, this could (more...)
Company: IT People Corporation
Location: Raleigh
Posted on: 06/17/2019

Linux Systems Administrator (Wed-Sat night shift)
Description: Job Location: Cary, NCRole Value Proposition:The position requires a mid-level Windows/Linux server administrator to provide MetLife business customers with best in class support services. We are seeking (more...)
Company: Met Life
Location: Cary
Posted on: 06/18/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Raleigh RSS job feeds