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Technical Business Analyst (Oracle Service Cloud Right Now Required- REMOTE)

Company: GP Strategies
Location: Raleigh
Posted on: April 18, 2019

Job Description:

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at www.gpstrategies.com.

GP Strategies has an immediate opening for a Technical Business Analyst with Oracle Service Cloud experience. For this position, you can work remotely and the temporary assignment is three four months with the potential of extension.

SUMMARY: The business analyst works closely with GP Strategies project management, account management, business operations, software development, and infrastructure resources, as well as internal and external clients, to analyze, design, implement, and support business solutions and processes by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following tasks; other duties may be assigned.

* Act as a liaison between client, internal and external end-users, and software development resources to define, document and implement technical and operational requirements.

* Work with operational team to analyze and understand operational procedures, design and recommend technical and non-technical improvements, and implement new solutions or modifications to existing solutions.

* Work with software development, infrastructure and operational teams to ensure system or process solution meets client and business requirements.

* Support internal and external system users by providing troubleshooting, analysis and resolution of system issues. Develop and maintain solution documentation including design and requirement specifications, data interface specifications, data migration plans, test plans, test cases, user guides, training documentation, and transition plans.

* Execute functional, system and regression testing; manage resolution of testing issues.

* Coordinate and support user acceptance testing and transition activities to ensure solution launch is successful.

* Support end user training activities.

* Analyze system enhancement requests and design solutions that meet all technical and operational requirements. Support approved system enhancement development, execute testing and coordinate communication and release of new features.

EDUCATION/EXPERIENCE REQUIRED:

* Experience with Oracle Service Cloud required

* Bachelor's Degree; concentration in Computer Science or Information Technology, preferred

* Experience conducting requirement gathering sessions, defining and documenting solution requirements, performing system and process gap analysis, writing system project documentation, executing and managing internal and external testing activities, and providing user support and training

* Experience leading implementation or integration projects as well as providing maintenance support of existing solutions

* Experience with, and knowledge of, system lifecycle development methodologies

* Must have an understanding of database design and an ability to query and analyze data

* Must have an understanding of system architecture and infrastructure components

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Keywords: GP Strategies, Raleigh , Technical Business Analyst (Oracle Service Cloud Right Now Required- REMOTE), IT / Software / Systems , Raleigh, North Carolina

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