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Client Success Representative / Customer Specialist (Mobile App / Real Estate Technology)

Company: Raven Real Estate, Inc
Location: Raleigh
Posted on: April 18, 2019

Job Description:

Client Success Representative / Customer Specialist - FULL TIME?About Raven?A mobile app technology start-up, Raven matches buyers and sellers of real estate through the largest network of agents in the nation.Innovating the mobile real estate technology space, Raven is a web and mobile CRM built for agents by agents that finds potential matches for their buyers and sellers throughout a nationwide network of on and off-market inventory. Raven provides real estate agents with the ability to connect with other agents via a tech platform that finds matches for their buyers and sellers automatically. We also encourage agents with helpful push notifications and reminders to make sure they are meeting their goals. Unlike many real estate agent CRM ecosystems like Zillow, Top Producer, and Commissions Inc; Raven provides a solution to manage and grow an agents business through a mobile application that agents can easily understand, use, and close business with. Website: Success Representative / Customer Specialist OverviewWe are looking for a Client Success Representative / Customer Specialist to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator whos able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, wed like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.?Client Success Representative / Customer Specialist Responsibilities Conduct virtual online company presentations and product demos with prospective and new clients Onboard new clients to the Raven platform Build relationships with key employees among customers to increase user adoption Provide product support via various support channels Create plans to address clients business needs Advise clients on creating profitable processes Schedule regular meetings with customers to gather feedback, present metrics, and ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set sales and revenue targets and work diligently to meet them Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs ?Client Success Representative / Customer Specialist Requirements 1 to 2+ years' relevant experience in client success support and conducting online trainings / product demos Position will be currently 100% remote (work-from-home) until we establish our Raleigh, NC office in the near future Proven experience as a Client Success Representative or Customer Specialist prior Previous sales experience in up-selling or cross-selling highly preferred Background in customer service, the technology / SaaS industry, mobile tech and / or real estate knowledge is a plus Proven track record of meeting and exceeding targets Experience tracking relevant KPIs (e.g. customer satisfaction) Proficient in G Suite (Google Drive), with working knowledge of project management tools and CRM platforms (e.g. Salesforce) A customer-oriented attitude Excellent communication and negotiation skills Problem-solving aptitude Open-mindedness with a desire to learn and grow Ability to work well with a team BS/BA in Business Administration, Communication or a related field #p#ZR

Keywords: Raven Real Estate, Inc, Raleigh , Client Success Representative / Customer Specialist (Mobile App / Real Estate Technology), IT / Software / Systems , Raleigh, North Carolina

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