Senior Software Escalation Engineer

Company: Cisco Systems, Inc.
Location: Raleigh
Posted on: September 17, 2023

Job Description:

Come join us in supporting Cisco's UCS Datacenter Server product line, part of the industry's leading Cloud and Compute business! We are part of a team working to simplify the deployment, management, and support of Enterprise Data Centers by providing industry-leading Cloud-Based solutions with our Intersight portfolio.Cisco Intersight is a cloud-based capabilities as a service platform for Cisco UCS (Unified Computing System), HyperFlex and other data center products, including partners and third-parties. It provides a more intelligent level of management that enables IT organizations to analyze, simplify and automate their environments. It is driven by analytics and machine learning to provide actionable intelligence for IT operations management.
WHAT YOU'LL DO
In this highly visible role as a Senior Escalation Engineer, your primary responsibility will be to diagnose and resolve product-level problems within our portfolio. The ideal candidate will be able to drive complete problem resolution, from the initial diagnosis and troubleshooting, through the design of a solution, all the way to the publication and deployment of the fix. As part of this mandate you will work both directly with our end customers and also our own internal development engineers. You will be an advocate for our customers and product quality within the development and product management organization.
WHO YOU'LL WORK WITH
Work with the team of superstar engineers who built Cisco's industry-leading Datacenter portfolio. On this team you'll be working in a highly dynamic environment and making an impact on the business as you work to diagnose and solve systemic and product-wide issues being experienced by key customers. You will be collaborating with Cisco Technical Assistance Center (TAC), Sales, and directly with end customers as well as our own internal software development, Quality Assurance, and manufacturing teams.
WHO YOU ARE
We are looking for a leader with the technical skillset to both "Do" and "Teach". You have excellent communication, a take-charge attitude, and an unwavering customer focus. You should be as comfortable in a lab as you are in front of a whiteboard explaining a solution to customer executives. A successful candidate will have a solid grasp of cloud native technologies while having a complete understanding of the building blocks that make the cloud run. More than any other quality, we are seeking those driven by the challenge of solving unique and difficult problems, those who thrive and excel when given creative freedom, and those who aren't afraid to dive into new territory (technical or otherwise) and learn something new. You should have a good sense of product design, cloud operations and be willing to work in small, self-organizing teams. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Why Cisco?
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Keywords: Cisco Systems, Inc., Raleigh , Senior Software Escalation Engineer, IT / Software / Systems , Raleigh, North Carolina