Senior Software Escalation Engineer
Company: Cisco Systems, Inc.
Location: Raleigh
Posted on: September 17, 2023
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Job Description:
Come join us in supporting Cisco's UCS Datacenter Server product
line, part of the industry's leading Cloud and Compute business! We
are part of a team working to simplify the deployment, management,
and support of Enterprise Data Centers by providing
industry-leading Cloud-Based solutions with our Intersight
portfolio.Cisco Intersight is a cloud-based capabilities as a
service platform for Cisco UCS (Unified Computing System),
HyperFlex and other data center products, including partners and
third-parties. It provides a more intelligent level of management
that enables IT organizations to analyze, simplify and automate
their environments. It is driven by analytics and machine learning
to provide actionable intelligence for IT operations
management.
WHAT YOU'LL DO
In this highly visible role as a Senior Escalation Engineer, your
primary responsibility will be to diagnose and resolve
product-level problems within our portfolio. The ideal candidate
will be able to drive complete problem resolution, from the initial
diagnosis and troubleshooting, through the design of a solution,
all the way to the publication and deployment of the fix. As part
of this mandate you will work both directly with our end customers
and also our own internal development engineers. You will be an
advocate for our customers and product quality within the
development and product management organization.
WHO YOU'LL WORK WITH
Work with the team of superstar engineers who built Cisco's
industry-leading Datacenter portfolio. On this team you'll be
working in a highly dynamic environment and making an impact on the
business as you work to diagnose and solve systemic and
product-wide issues being experienced by key customers. You will be
collaborating with Cisco Technical Assistance Center (TAC), Sales,
and directly with end customers as well as our own internal
software development, Quality Assurance, and manufacturing
teams.
WHO YOU ARE
We are looking for a leader with the technical skillset to both
"Do" and "Teach". You have excellent communication, a take-charge
attitude, and an unwavering customer focus. You should be as
comfortable in a lab as you are in front of a whiteboard explaining
a solution to customer executives. A successful candidate will have
a solid grasp of cloud native technologies while having a complete
understanding of the building blocks that make the cloud run. More
than any other quality, we are seeking those driven by the
challenge of solving unique and difficult problems, those who
thrive and excel when given creative freedom, and those who aren't
afraid to dive into new territory (technical or otherwise) and
learn something new. You should have a good sense of product
design, cloud operations and be willing to work in small,
self-organizing teams. We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
Why Cisco?
#WeAreCisco, where each person is unique, but we bring our talents
to work as a team and make a difference powering an inclusive
future for all. We embrace digital, and help our customers
implement change in their digital businesses. Some may think we're
"old" (36 years strong) and only about hardware, but we're also a
software company. And a security company. We even invented an
intuitive network that adapts, predicts, learns and protects. No
other company can do what we do - you can't put us in a box!But
"Digital Transformation" is an empty buzz phrase without a culture
that allows for innovation, creativity, and yes, even failure (if
you learn from it.)Day to day, we focus on the give and take. We
give our best, give our egos a break, and give of ourselves
(because giving back is built into our DNA.) We take
accountability, bold steps, and take difference to heart. Because
without diversity of thought and a dedication to equality for all,
there is no moving forward.So, you have colorful hair? Don't care.
Tattoos? Show off your ink. Like polka dots? That's cool. Pop
culture geek? Many of us are. Passion for technology and world
changing? Be you, with us!
Keywords: Cisco Systems, Inc., Raleigh , Senior Software Escalation Engineer, IT / Software / Systems , Raleigh, North Carolina
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